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Website offline ?

Discussion in 'Troubleshooting and Problems' started by ThunderBird2, May 22, 2013.

  1. ThunderBird2

    ThunderBird2 Member

    www.example.com > website offline down
    example.com > working properly

    Today website was offline and unreachable, I talked with my host that they explained it is working properly and find no technical issues. I type again without "www", just example.com. It is working fine. I checked my board URL which shown http://www.example.com. I want to make www working properly.

    Any clues, guys? likely issue with CloudFlare?
  2. Jeremy P

    Jeremy P Well-Known Member

    If you don't want to give out the actual URL to your board it's just a big guessing game for everyone who wants to help.

    I've had bad experiences with CloudFlare though, so maybe.
  3. Contex

    Contex Well-Known Member

    Add am A record for "www" and make it point to the IP.

    Cloudflare should give you a warning, like so:
  4. Brogan

    Brogan XenForo Moderator Staff Member

    You should be redirecting www to non-www or vice versa.
  5. ThunderBird2

    ThunderBird2 Member

    I need same full URL (www.example.com) but today unexpected only shown- example.com. I talked with my host for almost two hours but I don't think it has to do with NameCheap host. Attracta SEO causing this?

    How can I make it working with www ?


    how to do?

    Please advise. I never faced this issue before. :notworthy:
  6. Brogan

    Brogan XenForo Moderator Staff Member

    It's in the FAQ...

    How can I redirect all traffic to the www or non-www version of my site?
    If you are on an Apache server, this can be achieved by editing the .htaccess file. Refer to the discussion thread in the forum for more information.
    Note that any custom rewrite rules must come before the XenForo rewrite rules.


    You haven't explained what the nature of the problem is though so you may need to take other steps first.
  7. SneakyDave

    SneakyDave Well-Known Member

    Adam Howard likes this.
  8. ThunderBird2

    ThunderBird2 Member

    I figure out that there is clear issues on CloudFlare. My site is working properly with www when disabling CloudFlare option.
    SneakyDave and Adam Howard like this.
  9. Adam Howard

    Adam Howard Well-Known Member


    Much better alternative than CloudFlare
    ThunderBird2 and Luke F like this.
  10. ThunderBird2

    ThunderBird2 Member

    setup Incapsula service, it is impressive and smooth. (y)

    Not only this, Cloudflare's poor customer services keep pointing fingers at hosting provider for some kind of time-outs, lol.
    Adam Howard likes this.
  11. Adam Howard

    Adam Howard Well-Known Member


    Just be sure to install the add-on or contact their support on how to configure apache... If you don't, all your IP addresses in your logs will be theirs and not your visitors.

    Incapsula is very powerful in that unlike Cloudflare, it really is a true domain proxy.

    Configuration isn't had and can be done in minutes.
    ThunderBird2 likes this.
  12. Tracy Perry

    Tracy Perry Well-Known Member

    You go to Hahhhvard?:ROFLMAO:
  13. Adam Howard

    Adam Howard Well-Known Member

    Should have read,

    "Configuration isn't hard and can be done in minutes."

    Auto correct.... Successfully owning my education since forever. :ROFLMAO:

    (Generally, I don't proof read forum post)
  14. Tracy Perry

    Tracy Perry Well-Known Member

    Sometimes I feel p'owned by my iPhone/iPad autocorrection... it's made some REALLY embarrassing auto-corrects in some of my texts. :oops:
    Adam Howard likes this.

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