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XF 1.1 Users Not Automatically Upgraded After Purchase

taylor_smith

Well-known member
#1
Confirmed my board URL in the ACP (no trailing slash). Confirmed IPN notification URL in PayPal. Looking at my IPN history in PayPal, I see that the most recent transaction hit an "HTTP response code 500" and is being re-tried. Checked the ACP server error log, but nothing related to this. The payment was received, but the account wasn't auto-upgraded.

What else can I check?
 

Mike

XenForo developer
Staff member
#2
In the DB, there's a xf_user_upgrade_log table which may have more information. (It's not currently exposed to the UI.)
 

Jake Bunce

XenForo moderator
Staff member
#3
Check the xf_user_upgrade_log table. Is there any record of the transaction? The record may contain a specific error message if there was a problem. If there is no record of the transaction then make sure the payment completed (in your paypal account). Also check these things:

1) Make sure your board URL is correct:

Admin CP -> Home -> Options -> Basic Board Information -> Board URL

2) Note that the paypal callbacks don't work if your forum is behind a htaccess login.

Or it's possible Paypal simply failed to send the callback. That happens sometimes in which case you can manually upgrade the user in the Admin CP.