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XF 1.1 Users Not Automatically Upgraded After Purchase

Discussion in 'Troubleshooting and Problems' started by taylor_smith, Apr 20, 2013.

  1. taylor_smith

    taylor_smith Well-Known Member

    Confirmed my board URL in the ACP (no trailing slash). Confirmed IPN notification URL in PayPal. Looking at my IPN history in PayPal, I see that the most recent transaction hit an "HTTP response code 500" and is being re-tried. Checked the ACP server error log, but nothing related to this. The payment was received, but the account wasn't auto-upgraded.

    What else can I check?
  2. Mike

    Mike XenForo Developer Staff Member

    In the DB, there's a xf_user_upgrade_log table which may have more information. (It's not currently exposed to the UI.)
  3. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Check the xf_user_upgrade_log table. Is there any record of the transaction? The record may contain a specific error message if there was a problem. If there is no record of the transaction then make sure the payment completed (in your paypal account). Also check these things:

    1) Make sure your board URL is correct:

    Admin CP -> Home -> Options -> Basic Board Information -> Board URL

    2) Note that the paypal callbacks don't work if your forum is behind a htaccess login.

    Or it's possible Paypal simply failed to send the callback. That happens sometimes in which case you can manually upgrade the user in the Admin CP.
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    That's a problem. Ideally your server will have an error log of that callback indicating the reason for the 500 error.

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