XF 1.5 Users getting logged out

[dethfire]

I know this is an issue that has been beaten to death but strangely my users, especially those on firefox are complaining they get logged out. It appears often it happens after clicking the post submit button. what are some thing to consider?

 

[Jake Bunce]

Here are some things to check:

https://xenforo.com/community/threads/keep-logging-out-of-xf-with-chrome.22968/#post-286837

 

[dethfire]

Hmmm all those should be fine. Perhaps my cache is getting full? I just use the PHP6 built in cache. Here is what one member told me. Seems all users have the problem with FF.

I’m using Firefox 37.0.2 and I experience the same problem.

1) It never happens spontaneously, only when I click something.
2) It doesn’t seem to matter what I do. Clicking anything to navigate to a new forum or read a post, I suddenly get the guest user interface. (Login or sign-up...)
3) When that happens, if I click the browser back button, I get back to the previous page and I’m still logged in. I can read alerts, etc as usual but navigating to any other page returns me to the guest user interface.
4) When I suddenly find myself logged out, I find that my username continues to appear in the list of logged-in users. If I click on it it says “XXX was last seen 3 minutes ago....”

 

[MattW]

I've just had a look. Memcached is full from the looks of it. Currently using 1GB. I've increased the limit to 2GB and restarted Memcached for you.

 

[dethfire]

@MattW you're the best!!!

 

[hieunt]

I've just had a look. Memcached is full from the looks of it. Currently using 1GB. I've increased the limit to 2GB and restarted Memcached for you.

My users keep being auto logged out. They are accessing behind load-balancing router. Could you have a solution? Thanks.

 

[popowich]

My users keep being auto logged out. They are accessing behind load-balancing router. Could you have a solution? Thanks.

Check this thread - https://xenforo.com/community/threads/members-online-remove-counts.134644/#post-1177742

Ignore the subject line, the fix in that thread fixed both the members online and users getting logged out for me (due to load balancer causing all users to show up as the same IP address)

 

[hieunt]

Check this thread - https://xenforo.com/community/threads/members-online-remove-counts.134644/#post-1177742

Ignore the subject line, the fix in that thread fixed both the members online and users getting logged out for me (due to load balancer causing all users to show up as the same IP address)

Thanks for your information.
I edited config.php accordingly but it doesn't work.

 

[popowich]

Did you check your phpinfo first to see which variables have the users real IP, or if that's even the problem? I don't recommend blindly making changes, it was more of a hint at what might be the problem.