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XF 1.5 Users getting logged out repeatedly

Discussion in 'Troubleshooting and Problems' started by Lmccandless, Feb 10, 2016.

  1. Lmccandless

    Lmccandless Member

    I have increasing reports from users that they are being logged out repeatedly. Reports include Chrome, Safari, Firefox and Opera browsers. This is a new problem and just started a few days ago. I had, at first, asked them to clear their cache and cookies but it only resolves it temporarily. My tech and I looked into session issues but aren't finding any red flags. What else should we check? People are starting to get very annoyed...
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. wang

    wang Well-Known Member

    Are your users checking the Stay logged in box when they login?
  4. AndyB

    AndyB Well-Known Member

  5. Amaury

    Amaury Well-Known Member

    An add-on is not needed. If the issue is users not checking the stay logged in box, as @wang thinks, then a simple edit can make it be checked by default.
  6. Lmccandless

    Lmccandless Member

    Yes, they do have the box checked to stay logged in already, but it's not working, unfortunately. I have sent the htaccess info to my tech for forcing non-www, so I will see if that resolves it. Thank you for the input.
  7. Divvens

    Divvens Well-Known Member

    This is an issue even we are facing. XenForo 1.5, I've ensured that htaccess contains rules to point only to non-www domain for 4 years now. Nothing changed recently except and upgrade to XF 1.5 - users report being logged out if they don't check the stay logged in. Until now have recieved only few reports but all contain a similar pattern, i.e users log in -> click on alerts and are somehow logged out before alert box drops down.

    We are investigating it internally before opening a ticket with XenForo.
    MasonK likes this.
  8. Brogan

    Brogan XenForo Moderator Staff Member

    It's not something we have had any other reports of so the first thing to check would be add-ons and then the server.
  9. Mike

    Mike XenForo Developer Staff Member

    Things to check:
    • Reverse proxies/load balancers causing IP changes. (You should be using some approach to expose the real IP to XF.)
    • If you're storing sessions in a cache, make sure you have ample space for the sessions at all times.
  10. wang

    wang Well-Known Member

  11. Lmccandless

    Lmccandless Member

    After a month of wrangling this issue, I wanted to share an update. I had previously taken the suggestions here and forced non-www traffic. This did not resolve the issue for my users. Even though it's only been a few dozen users, they've been quite vocally unhappy. So, I continued to try a few additional modifications. I worked with two members of my admin team who were experiencing the issue - one in Firefox and one in Edge. Both were showing https in their browser even though I am not running XF on https. Earlier today, we added a new htaccess rule to force non https traffic in both XF and XFMG. This has resolved the logging out issue for my site - at last.
    AndyB likes this.

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