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Users Can't Upload an Avatar

Discussion in 'Troubleshooting and Problems' started by Kenneth Holland, Feb 28, 2013.

  1. Kenneth Holland

    Kenneth Holland Active Member

    Hi Everyone,

    I have 2 users (so far) who can't change their avatar.

    The users bring up the Avatar popup, then select their photo, and instead of changing the pic the box just disappears. They both have Macs. I've tried it on a couple of PCs with no issues.

    Can anyone help?

    Thanks. :)

    Ken
     
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I have a Mac. What browser?

    Any specific error messages in the js console or in the log?

    Admin CP -> Tools -> Server Error Log
     
  3. Kenneth Holland

    Kenneth Holland Active Member

    Hi Jake,

    No errors in the last few days showing. And according to my users, this happened today and
    there's no errors.

    Does that mean it's on their end?
     
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I've not heard of this problem before. It could be a client issue, yes.
     
    Kenneth Holland likes this.
  5. Kenneth Holland

    Kenneth Holland Active Member

    Ok.

    I'll see what I can find out.

    Thanks Jake. :)
     
  6. iGloo'

    iGloo' Member

    Does someone got the answer? I also have this problem on my forum, only a few part of my members can't upload avatar, no error logs, ...
     
  7. Tracy Perry

    Tracy Perry Well-Known Member

    If your current avatar is any indicator, it may well be a problem with the image you are uploading. Is your avatar supposed to be just a black box?
     
  8. iGloo'

    iGloo' Member

    It's not here, this avatar is a 1px by 1px black image if you want to know. The thing is that some of my users on my forum receive errors while trying to upload avatar.
    I tried to put unlimited size of upload avatar, but some of my users still facing the problem...
     
  9. Tracy Perry

    Tracy Perry Well-Known Member

    One other thing I just thought of... the ealier poster said Mac... try disabling the Flash uploader in the ACP and see if that helps if your users are on a Mac (or even if they are not).
    ACP -> Options -> Attachments
     
  10. iGloo'

    iGloo' Member

    I juste disable the Flash Uploader. Will see if it works.
     

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