I have a user upgrade present on my forum for people that donate a monthly amount to the website. This adds them to a secondary usergroup that simply changes the font size/weight/color of their username, and adds a title noting that they donate to the website. Today, there is a user on my forum with the upgrade formatting applied to his username and title, but he never actually did the account upgrade. I've checked 'list active upgrades' in the admin panel and he isn't there. I have gone into his profile, and he is not in the usergroup that would get him that username formatting. His profile has no entries in it for 'custom title' Paypal shows no transactions Pretty much, he has this formatting applied to his name, and I have no idea how it got there and can't see where it is coming from. Any ideas/suggestions?