XF 1.0 User upgrade problem - User was upgraded without purchasing an upgrade


Well-known member
I have a user upgrade present on my forum for people that donate a monthly amount to the website. This adds them to a secondary usergroup that simply changes the font size/weight/color of their username, and adds a title noting that they donate to the website.

Today, there is a user on my forum with the upgrade formatting applied to his username and title, but he never actually did the account upgrade.
  • I've checked 'list active upgrades' in the admin panel and he isn't there.
  • I have gone into his profile, and he is not in the usergroup that would get him that username formatting.
  • His profile has no entries in it for 'custom title'
  • Paypal shows no transactions
Pretty much, he has this formatting applied to his name, and I have no idea how it got there and can't see where it is coming from.
Any ideas/suggestions?


Check his usergroup, does he have permission to set a custom user title?
Check the admin log, see if another admin updated his profile.
Check the raw server log,

cat access_log |grep "his_ip_here" > userx_check.log


Well-known member
None of those point to anything useful. There are only 2 admins on this board, and my IP is the only one that I saw that accessed his profile page in the server logs.


Great, then that stuff can all be excluded and clearly something else is going on. I can't think of anything right now as I am about to pass out from sleep deprivation/ I hope you figure it out and that this isn't a potentially serious bug in xenforo (though i still doubt that at this point).


XenForo moderator
Staff member
The user name and title styling must be coming from somewhere.

Are you sure you're looking at the correct user?


Well-known member
Yes, it is the correct user. I don't feel like I'm in a questionable state of mind, though that could be just me.

Brogan: Can I message you with credentials to take a look yourself, if that is permitted?