Mr Lucky
Well-known member
We have one user who has had a monthly subscription for many many years. Last sub came in on Oct 28 so we presume it is not cancelled especially as he is still in the usergroup which the upgrade promotes him to.
However the username is not showing in Active upgrades (nor in expired)
There a couple of strange things.
When looking in the upgrade list, the filter does not find his username for either active or expired. However the normal user serach filter finds his name perfectly.
However it does seem his user ID appears in the database table for expired users.
So a couple of mysteries:
He has not been active on the forum for a few months so we cannot get in touch.
However the username is not showing in Active upgrades (nor in expired)
There a couple of strange things.
When looking in the upgrade list, the filter does not find his username for either active or expired. However the normal user serach filter finds his name perfectly.
However it does seem his user ID appears in the database table for expired users.
So a couple of mysteries:
- Surely even if he cancelled since the October payment, his upgrade would not yet be expired.
- Even so, if it is showing in database as expired why not in the ACP under expired upgrades and no longer appears in the filter?
He has not been active on the forum for a few months so we cannot get in touch.