We have "Recommend" button which is excellent. But what about having an option to tag any message with selected friend name(s) to make an impression that their attention is needed on that message. With an additional option for staff being able to all members irrespective of whether they are friends or not. This feature will mimic the Facebook note/image tagging to some extent. PS: I have searched but could not find similar suggestion. If it is already there please merge it with that.