XF 1.5 User Registration Error; Mysqli statement execute error

munaka

Member
Licensed customer
Hi there!
New users are unable to register and are shown the below message when they finish filling in their details and click "sign up". Why is this happening and how can we fix this?

Screen Shot 2018-01-04 at 9.51.11 pm.webp
Stack Trace
#0 /home3/aerivers/public_html/library/Zend/Db/Statement.php(297): Zend_Db_Statement_Mysqli->_execute(Array)
#1 /home3/aerivers/public_html/library/Zend/Db/Adapter/Abstract.php(479): Zend_Db_Statement->execute(Array)
#2 /home3/aerivers/public_html/library/Zend/Db/Adapter/Abstract.php(574): Zend_Db_Adapter_Abstract->query('INSERT INTO `xf...', Array)
#3 /home3/aerivers/public_html/library/XenForo/DataWriter.php(1638): Zend_Db_Adapter_Abstract->insert('xf_user_profile', Array)
#4 /home3/aerivers/public_html/library/XenForo/DataWriter.php(1627): XenForo_DataWriter->_insert()
#5 /home3/aerivers/public_html/library/XenForo/DataWriter.php(1419): XenForo_DataWriter->_save()
#6 /home3/aerivers/public_html/library/XenForo/ControllerPublic/Register.php(416): XenForo_DataWriter->save()
#7 /home3/aerivers/public_html/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_Register->actionRegister()
#8 /home3/aerivers/public_html/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#9 /home3/aerivers/public_html/index.php(13): XenForo_FrontController->run()
#10 {main}

Request State
array(3) {
["url"] => string(38) "http://aeriverse.com/register/register"
["_GET"] => array(0) {
}
["_POST"] => array(14) {
["username"] => string(0) ""
["89218c4e925055e57b23e87146c0c0ca"] => string(13) "testing"
["5a8ba282eb3d108a42c9124b2e81c692"] => string(22) "-------@gmail.com"
["d90368315252939982bc2e8c55891b67"] => string(0) ""
["718b486a174f41602d821a253703d665"] => string(0) ""
["dob_month"] => string(1) "1"
["dob_day"] => string(1) "1"
["dob_year"] => string(4) "2000"
["5087b5bd0799db3988d94c0b1a4ef4f2"] => string(16) "---------(location)"
["captcha_question_answer"] => string(6) "Yes"
["captcha_question_hash"] => string(40) "3e92208ffdb21937779d69e4ae69e89e9a46fa99"
["agree"] => string(1) "1"
["_xfToken"] => string(8) "********"
["reg_key"] => string(32) "99a71db6277920b31783326b6755d10c"
}
}
 
That appears to be related to an add-on, possibly one which is currently disabled.

Do you have anything in the add-on list related to 'ehytp'?
 
The issue seems to be resolved now!
It was exactly as you said, turning on the problematic addon fixed the issue.

Thank you so much!
 
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