XF 1.5 User group promotions

[CarpCharacin]

I am trying to set up user group promotions so it will promote members to certain groups depending on how many years they have been registered. For example, I am trying to set it up so the 4 year promotion is removed once they are promoted to the 5 year group. Under the 4 year promotion, I set the 5 year group under "User is NOT a member of the following groups" so the user is no longer eligible for the 4 year promotion once they are promoted to the 5 year group. It has been working once a user logs in and the cron runs, but it isn't working for users who haven't logged in. The users who haven't logged in get added to all of the groups instead of just one. How do I fix this?

 

[Paul B]

Tools -> Rebuild Caches -> Rebuild User Group Promotions

 

[CarpCharacin]

Thank you!

 

[ProCom]

Background: This is related to the old thread here: Anniversary Badge / Award - How To Automate?

The group promotions are working properly for users that are logged in, but not for users that haven't logged in for years. Unfortunately the rebuild of user group promotions isn't seeming to do the trick either (see attached). Is there something we're doing wrong?

 

[CarpCharacin]

Anyone?

 

[ProCom]

Tools -> Rebuild Caches -> Rebuild User Group Promotions

Hey @Brogan , we really appreciate your time with trying to figure this out. We've rebuilt the user groups a few times and have done everything else we can think of to try and get these extra groups removed from the members that haven't logged in since we created the group promotions. Are there any other ways to have XF think the users have logged in recently, or any other way to resolve these multiple groups that aren't being removed?

Thanks!

 

[CarpCharacin]

@Brogan Would setting "User has been registered for no more than X days:" work instead of trying to use the User is NOT a member of the following groups setting?