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MG 1.1 User albums won't load

Discussion in 'Media Gallery Support' started by Napalm_beach, Sep 23, 2015.

  1. Napalm_beach

    Napalm_beach Member

    Not sure if this is the correct forum for this question...

    I converted my VB 3.7 forum to Xenforo and installed XMG 1.1. All the media is there and import seemed to work just fine.

    When I drill down to a user profile I can see recent uploads under the Postings tab. However, the Media and Albums tab doesn't load any data and doesn't throw an error. It just hangs with a "Loading..." message.

    I have rebuilt all of the XMG caches but nothing changed. Any idea what might cause this behavior?

    Attached Files:

  2. Chris D

    Chris D XenForo Developer Staff Member

    I can't think what would be causing this.

    If you go to that user's albums page directly does that give you an error or any more information?

    Easiest way to do that is to go and view a media item by that user, and in the "More Media" block there should be a count of how many albums they have. The count is a link to a list of all their albums. Does that load ok?
  3. Napalm_beach

    Napalm_beach Member

    Yeah, everything else seems to work correctly, so far as I can tell. I'll PM you the credentials to get to the site if it would be of value to click around in it.

    Attached Files:

  4. Chris D

    Chris D XenForo Developer Staff Member


    Just had a quick look, there's a load of files missing:


    Please re-upload all files and try again.
  5. Napalm_beach

    Napalm_beach Member

    Argh. Yep, I forgot to unzip the directory. Well, at least I have kept my streak of stupid questions alive, I guess that's something! Thank you for your patience.
    Chris D likes this.
  6. Chris D

    Chris D XenForo Developer Staff Member

    No problem, glad it was an easy fix :)

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