XF 2.1 Uploading MP4 + MP3 issues...

[rockstarmind]

Hey guys,

I am unable to upload MP3s and videos to my Media Library and posts.

Here is a 15 second video of the error: https://www.useloom.com/share/f06efb178e724c5784b1688fcece81d6

Depending on the file, the upload fails at 14%, 80%, 90%....really any percentage.

I'm on Bluehost and my max file upload limit and post limit are 500MB.

Any ideas what it could be?


Thanks so much and talk soon,

Steve

 

[Brad Padgett]

Are you behind cloudflare? I'm hearing the max upload limit on Cloudflare is 100 MB I think. Not sure. Someone was saying something about that stopping you from posting bigger videos so an mp3 I assume is the same issue.

 

[rockstarmind]

Hey Brad,

Thanks for the reply.

No, I'm on Bluehost and SiteLock is my Firewall (I checked with SiteLock about blockages and they don't see anything on their end).

My limit is 500MB and the files I'm trying to upload are small (i.e. 3MB MP3 and 46MB MP4).

Not sure what's going on.

 

[Brad Padgett]

Not sure then I'm sure someone else will know. Not exactly sure what's causing it.

 

[Mike]

Can you confirm that you are using 2.1?

If you open the console in the browser developer tools, has that printed any messages once the failure happens?

 

[rockstarmind]

Can you confirm that you are using 2.1?

If you open the console in the browser developer tools, has that printed any messages once the failure happens?

Hey Mike,

Yeah I'm using 2.1.

Here is the error I'm getting when I try to upload a 12MB MP4 to the Media Library:

attachment_manager-compiled.js?_v=9ff07c7b:2 POST https://www.rockstarmind.com/jamspa...y_id]=1&hash=1f3895bc5d3f840e7bc2ee92532c41b2 net::ERR_CONNECTION_RESET
send @ attachment_manager-compiled.js?_v=9ff07c7b:2
readFinished @ attachment_manager-compiled.js?_v=9ff07c7b:2
readFileFn @ attachment_manager-compiled.js?_v=9ff07c7b:24
send @ attachment_manager-compiled.js?_v=9ff07c7b:2
(anonymous) @ attachment_manager-compiled.js?_v=9ff07c7b:2
l @ attachment_manager-compiled.js?_v=9ff07c7b:2
(anonymous) @ attachment_manager-compiled.js?_v=9ff07c7b:2
l @ attachment_manager-compiled.js?_v=9ff07c7b:2
uploadNextChunk @ attachment_manager-compiled.js?_v=9ff07c7b:2
upload @ attachment_manager-compiled.js?_v=9ff07c7b:2
(anonymous) @ attachment_manager-compiled.js?_v=9ff07c7b:23
(anonymous) @ attachment_manager-compiled.js?_v=9ff07c7b:2
l @ attachment_manager-compiled.js?_v=9ff07c7b:2
fire @ attachment_manager-compiled.js?_v=9ff07c7b:2
addFiles @ attachment_manager-compiled.js?_v=9ff07c7b:2
(anonymous) @ attachment_manager-compiled.js?_v=9ff07c7b:2


At first I thought it might be Xenforo, but then I tried uploading something to WordPress and it also fails, giving me an HTTP error.

I can only load files that are 3MB and under.

Not sure what's blocking the upload.

 

[Mike]

Yeah the connection reset message there is likely the ultimate cause. In your video, it happens while the upload is still in progress. This means that XenForo won't have started yet -- I doubt that PHP has actually even started yet. This is most likely a web server-related setting. Unfortunately, this is something your host would likely have to check (the web server error logs may have a more specific reason why the connection was closed).

 

[rockstarmind]

Yeah the connection reset message there is likely the ultimate cause. In your video, it happens while the upload is still in progress. This means that XenForo won't have started yet -- I doubt that PHP has actually even started yet. This is most likely a web server-related setting. Unfortunately, this is something your host would likely have to check (the web server error logs may have a more specific reason why the connection was closed).

Thanks Mike....I'll contact them again and ask them to look at the error logs.