Upload to server doesn't work

[Ayanle]

Hi,

Now the important stuff, I can't upload my files from my computer to the cpanel of my hosting account.

I'm using filezilla for the transfer and my host is namecheap, everytime I attempt uploading it says "servers failed".

I don't know if it has to do with my computer or not, I'm using windows 7. Would it be alright if I downloaded the license from this site to a more modern computer and uploaded it to the site that way?

Btw the domain I want to transfer Xenforo to is called Hachimarudenbase.com, any advice is welcome.

Thanks.
Kind regards, Ayanle

 

[Paul B]

It looks like you have cPanel available.

I would just use the File Manager app in cPanel to upload the zip archive, then extract the files directly on the server.

It shouldn't take more than a few minutes for the whole installation.

 

[Ayanle]

It looks like you have cPanel available.

I would just use the File Manager app in cPanel to upload the zip archive, then extract the files directly on the server.

It shouldn't take more than a few minutes for the whole installation.

I've already done that before while experimenting with different solutions but I didn't know how to extract the files.

 

[Paul B]

Right click on the zip archive and select extract from the pop up menu.

 

[Ayanle]

Right click on the zip archive and select extract from the pop up menu.

I did that but now I can't find where to install it.

 

[hemant_bhardwaj]

did you upload whole file or just upload directory ?

 

[Ayanle]

did you upload whole file or just upload directory ?

I uploaded the whole file and then extracted it in the same place.
This is what it looks like now.

 

[Paul B]

Assuming you want the site installed in the domain root (and there is nothing else installed there), select, drag and drop everything in the upload folder to the public_html folder.

 

[Ayanle]

Assuming you want the site installed in the domain root (and there is nothing else installed there), select, drag and drop everything in the upload folder to the public_html folder.

Done, what now? Btw what is the domain root? My domain is hachimarudenbase.com

I want to eventually leave namecheap so would it be bad to install the site in the domain root?

 

[imno007]

hachimarudenbase.com/install

Whether your domain is in the root or not won't affect you being able to move hosts.

 

[Ayanle]

hachimarudenbase.com/install

Whether your domain is in the root or not won't affect you being able to move hosts.

For some reason when I write hachimarudenbase.com/install i get an error 404.

 

[splooge]

I have no working knowledge of cpanel but If public_html is indeed your document root then you haven't copied the files over correctly. You'll notice that http://hachimarudenbase.com/ is empty.

Show us a screenshot of the contents of your public_html/ directory.

 

[Ayanle]

I have no working knowledge of cpanel but If public_html is indeed your document root then you haven't copied the files over correctly. You'll notice that http://hachimarudenbase.com/ is empty.

Show us a screenshot of the contents of your public_html/ directory.

Here.

Spoiler

 

[Paul B]

Most likely the server is mosconfigured as far as the public_html directory is concerned.

I recommend uploading a simple text file to the hachimarudenbase.com directory just above it to see if that's where the files should go.

 

[Ayanle]

Most likely the server is mosconfigured as far as the public_html directory is concerned.

I recommend uploading a simple text file to the hachimarudenbase.com directory just above it to see if that's where the files should go.

I downloaded a pdf file there.

 

[Paul B]

At this point you should probably speak to your host and ask them where on the server files should be uploaded.

 

[Ayanle]

At this point you should probably speak to your host and ask them where on the server files should be uploaded.

Ok, thanks for the help.

 

[Ayanle]

At this point you should probably speak to your host and ask them where on the server files should be uploaded.

I spoke with them and they said "The root folder for your domain hachimarudenbase.com is public_html"

 

[Paul B]

Something has changed then because now it's working.

Oops! We ran into some problems. | XenForo

 

[Ayanle]

Hold on, there were two public_html folders, once I moved the files to the other one it worked!!