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XF 1.4 Upgrade of add-on yield 500 error

#1
I have one XenForo Forum that is a Veteran and has been out since 1.1. The other was a 1.1 until recently. I decided to replicate the add-ons on the negleticed forum. The result is that the older forum, when adding/upgrading, 500 errors while the other installs all add-ons fine. I will assme this has something to do with one/many of the 25+ ad-ons on the more used forum. What does everyone think? The plug-ins seem to work, for now, but does the forum install add-ons if there is a timeout?

-LnL
 

Brogan

XenForo moderator
Staff member
#2
A 500 error is too generic to provide any clues as to the cause.

You can check the server error log to see if the cause of the error is listed.
 
#3
Brogan,
Thanks for the response. As an amendment to my report, I cannot un install either, the screen shows that it is proessing and then goes straight to a white screen. Here is a server log from trying to uninstall and I get this URL: http://forums.lnlpublishing.com/admin.php?tools/run-deferred and it does nothing after that.
Server Error Log
Error Info
ErrorException: Fatal Error: Call to undefined method *******_SupportTicketSystem_Model_SupportTicket::getMessageIdsInRange() -library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php:77
Generated By: Paul Hendricksen, 25 minutes ago

Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}

Request State
array(3) {
["url"] => string(60) "http://forums.lnlpublishing.com/admin.php?tools/run-deferred"
["_GET"] => array(1) {
["tools/run-deferred"] => string(0) ""
}
["_POST"] => array(3) {
["redirect"] => string(50) "http://forums.lnlpublishing.com/admin.php?add-ons/"
["execute"] => string(1) "1"
["_xfToken"] => string(8) "********"
}
}

When I uninstall, the same issue and if I view the add on in the ACP, I can see that it is still listed but as you can see it isn't found. Because it "Processes..." and then just times out and goes to a blank white screen.
 
Last edited:

Brogan

XenForo moderator
Staff member
#4
That is an error related to a ******* add-on - support ticket system.

You will have to contact the author of the resource for support.