XF 1.2 Unable to upload images

[tekgirl]

My server was optimized a couple of days ago and ever since, my members cannot upload photos...here is the error message:

ErrorException: copy(/home/savannah/public_html/data/attachments/13/13763-41be5c14a7d384e0dc1f5b8e03a7e34f.jpg): failed to open stream: Permission denied - library/XenForo/Helper/File.php:217


Can someone please help? Photos are vital to my forum...

Thanks

 

[TPerry]

My server was optimized a couple of days ago and ever since, my members cannot upload photos...here is the error message:

ErrorException: copy(/home/savannah/public_html/data/attachments/13/13763-41be5c14a7d384e0dc1f5b8e03a7e34f.jpg): failed to open stream: Permission denied - library/XenForo/Helper/File.php:217


Can someone please help? Photos are vital to my forum...

Thanks

Reset the permissions on your /data and /internal_data directory and all files/directories under them to 777 (775 may work).

 

[tekgirl]

Thanks...that had already been done...no go...

 

[TPerry]

Thanks...that had already been done...no go...

Double check... permission error typically means that something is either
A) resetting the permissions on those file/folders
B) the permissions were not changed recursively to 777/775

What exactly did they do to "optimize' your server?

 

[AndyB]

My server was optimized a couple of days ago...

I suggest you talk with the person that "optimized" your server and ask him to reverse the changes. That should identify which change is causing the problem.

 

[tekgirl]

Yes, I am speaking with them...thanks Andy...Tracey I have changed the permissions myself and they are all recursive...I had no idea they were going to do this and yes, they now need to fix it. Problem is I am on EST and the hosting company is in the UK...

The other aspect of the error is as follow...

 

[TPerry]

Is this a VPS or a shared hosting environment? It appears that you are with Nimbus?

 

[tekgirl]

It is a VPS...and the issue is now resolved...thank you all! And yes, I am with Nimbus...

 

[TPerry]

It is a VPS...and the issue is now resolved...thank you all! And yes, I am with Nimbus...

Well, don't tease us!!!!
What turned out to be the problem, or did they tell you?

 

[tekgirl]

LOL, Tracy! I fixed it myself...seems not all permissions were correct...I had gone through it all, but did it again So thanks for your help!