XF 1.5 Unable to change theme templates (permission error)

[triforceguy1]

Hello,

I am currently trying to add some code to the extra.css, but when I click save, it tells me that I do not have permission.
If it helps, the theme is the Rekt (paid for) theme by ThemeHouse.

The other theme I have (the XenForo default) allows me to modify the templates

Here's the exact error:

Forbidden
You don't have permission to access /forum/admin.php on this server.

Leon

 

[Mike]

This is almost certainly something like mod_security blocking your request (using on regexes based on the content of the request).

 

[triforceguy1]

This is almost certainly something like mod_security blocking your request (using on regexes based on the content of the request).

Do you know how I would go about allowing edits to the template?

 

[Paul B]

You will need to contact your host and get them to whitelist/modify the rule which is being triggered.

 

[triforceguy1]

You will need to contact your host and get them to whitelist/modify the rule which is being triggered.

So this is what the host said after their first try failed, they gave me two options:

1) Give them a step-by-step guide of what should be done from their side (yes they really said this)
2) disable modsecurity completely, making the site "vulnerable"

Please could I get a step by step of what I need to do, or is it okay to disable mod_security?

 

[Paul B]

If your host is asking how to configure mod sec, it may be time to find a new host.

You can likely just disable it.

 

[triforceguy1]

If your host is asking how to configure mod sec, it may be time to find a new host.

You can likely just disable it.

I do not have many options for hosting at the moment (the host is namecheap in case you were wondering)
Is it okay to disable mod_security?
Also, exactly what rules would need to be whitelisted anyway (I think that is what they are wanting to know)

 

[Mike]

We don't know the specific rule that's being triggered. They should have a log (or be able to point you to a log) that lists the rule that was triggered, which can then be whitelisted.