XF 1.5 Unable to ban user - Please enter a valid password

[directodigital]

I am getting this error when I'm trying to ban users - even the main admin account

Nothing has changed recently, no new add-ons nothing.

 

[directodigital]

Even changing the user group to Banned causes the same error

 

[James]

Have you tried disabling addons and trying again?

 

[directodigital]

Add-ons disabled still happening

 

[directodigital]

It lets me change their usergroup if I reset the users password myself then ban them?

 

[Mike]

How was this user created? Have you done anything that has created users outside of XenForo? How about any backup/restores?

 

[directodigital]

Nothing has been changed the past month no add-ons I haven't even been logged on the moderators told me they couldn't ban people.
Some people it lets you ban straight away, others it comes up with that error - once you reset their password you can then change their usergroup, really strange

Edit: I thought perhaps it was because they Facebook signed up, but they are 'normal' members that registered normally.

 

[Mike]

Please run the queries I posted here: https://xenforo.com/community/threa...iting-email-confirmation.111068/#post-1028798

This indicates that you have inconsistent data in your database. Users are missing some elements that they are expected to have. The only time we've seen this is when data was inserted outside of XenForo (without using XF's code) or if there was a bad database backup/restore.

 

[directodigital]

I tried those commands no such luck. Seems really intermittent some users it lets be banned others not. It works if you reset their password then ban them.

 

[Mike]

Can you show the results you get for each query posted? It should indicate how many rows were inserted. (You can run them again.)