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XF 1.5 Tried to install addon, forum no longer loads

Discussion in 'XenForo Questions and Support' started by Ambitious Plank, Jul 5, 2016.

  1. Ambitious Plank

    Ambitious Plank New Member

    Hi,

    I attempted to install a third party addon to my forum but the installation appeared to have failed, just displaying a blank page and now none of the forum's pages load. (They're all just blank)

    Anyone have any idea how I can fix this problem?

    Thank You!
     
  2. tajhay

    tajhay Well-Known Member

    What addon was it? Url? A little more information would help.
     
  3. Ambitious Plank

    Ambitious Plank New Member

  4. tajhay

    tajhay Well-Known Member

    Read up on turning listeners off in your config file so that you are able to disable that addon through the ACP. Discussed numerous times here. Sorry cannot link as on mobile.

    Might help to ask Liam if that addon would work with your version of XF.
     
  5. Mike

    Mike XenForo Developer Staff Member

    Samet Chan likes this.
  6. Samet Chan

    Samet Chan Member

    @Ambitious Plank,
    What happened your site isn't working in HTTP 503 Error? Try disable all addon?
     
  7. Ambitious Plank

    Ambitious Plank New Member

    I tried the upgrade option in the installation page bu that didn't help, I assume the re-installation would wipe all data/database data from the installation?
    I've also tried disabling listeners in the config, it didn't seem to help, but I'll try again.

    EDIT: Nope still not working.
     
  8. Samet Chan

    Samet Chan Member

    Or maybe debug mode enable? Then you can see error for php code on your site?
     
  9. Ambitious Plank

    Ambitious Plank New Member

    How do I enable debug mode?
     
  10. Samet Chan

    Samet Chan Member

    library/config.php


    Add to here.
     
  11. tajhay

    tajhay Well-Known Member

    It should help.

    If it didnt i have a suspicion that you either:
    1) you accidently overwrote an important file in FTP or
    2) have a problem with your host or
    3) did not disable the listeners correctly
     
    Samet Chan likes this.
  12. Ambitious Plank

    Ambitious Plank New Member

    I'm 99.99% sure that no files have been overwritten.
    again 99.99% sure its not the host
    I believe this is correct?: [​IMG]
     
    tajhay likes this.
  13. tajhay

    tajhay Well-Known Member

    Now goto the acp url and see if you can login. You should be able to.
     
  14. Mike

    Mike XenForo Developer Staff Member

    If you're still having problems, submit a ticket with ACP and FTP details and we'll see if we can help.
     
  15. Ambitious Plank

    Ambitious Plank New Member

    ACP is still failing to load, as are all pages of the site.

    I will submit a ticket!

    Thank you to all that have tried to help!
     

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