I put up a post back in June asking for recommendations for Xenforo specialists. A few people recommended TODO and after having a brief chat with Claudio, I decided to hire them. It turned out to be an incredible decision and I wanted to share a little about my experience.
One of my membership sites was hacked back in June, due to vulnerabilities both in the membership plugin I use, as well as the XENAPI plugin. As a result, there was malicious code all over the site and the hacker found a way to route some of my sales to his personal paypal account. This went on for about a month before I realized something was wrong.
I first hired another (very well respected) company to clean up my site and planned on using TODO afterwards to tighten up my Xenforo security. But after paying hundreds of dollars for the cleanup, I noticed that sales were still being leeched. I was incredibly frustrated and decided to explain my issues to Claudio and Javier.
After Javier investigated, he said the only way to know for sure I was safe was to rebuild everything from scratch. In less than a week, he rebuilt my entire site, reinstalled all the programs and plugins and made sure it was working flawlessly on his server before porting it back over to my own.
The part I couldn’t believe is that he didn’t charge me anything beyond the initial fee I paid to have my site updated and cleaned up. I was floored. Of course, I gave him a substantial bonus for his generosity but he deserved far more for what he did. This was my first realization that these guys truly cared about my company and would do almost anything to make sure I was happy with their services.
Since then, I’ve signed up for TODO’s monthly monitoring service and they now have a customer for life. I’ve been selling online for over ten years, and I’ve never found a support team with the combination of expertise and genuine desire to help you that these guys have.
Since the hack, I’ve had multiple other issues arise and every single time, Javier has quickly solved each of the issues. It’s been a real gift to find someone who is always accessible to me on skype, is incredibly friendly, patient, and just flat out knows his stuff, inside and out. I really can’t praise these guys enough. The peace of mind I have is worth far more than what they charge. Thanks again to Chris57, actionmedia and HotRodCarts for the recommendations!