Tickets: Help Desk and Knowledge Base [Paid] 2.10.7

[Joe Link]

Thanks for the quick fix!

 

[Joe Link]

@Naz

Getting an error attempting to upgrade our XF22 install.

 

[ENF]

@Naz

Getting an error attempting to upgrade our XF22 install.

View attachment 330188

Did not have this issue. Upgraded normally.
Method: Upload Files > Run Upgrade from ACP.

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.10.6

• Fix XF 2.2 compatibility.

Read the rest of this update entry...

 

[Naz]

@Naz

Getting an error attempting to upgrade our XF22 install.

View attachment 330188

Oops sorry, sorted that in v2.10.6. Accidentally used a XF 2.3 feature in an add-on that supports XF 2.2 still.

 

[Joe Link]

Great, thanks!

Not sure I'd call this a bug, but I noticed the error overlay appears with every page when using the system as a rejected or disabled member. Do you know if there's a way to disable the overlay?



And a related feature request, can you make it so the Allow _____ users to use Tickets options also apply to the Knowledge Base? I'd like to direct these members to a help article which they can't view

 

[Joe Link]

Another thing, unread isn't/wasn't working for items on the tickets list.

Easy fix, just had to modify nf_tickets_ticket_list_macros

Before: {{ $ticket.isUnread() AND !$forceRead ? ' is-unread' : '' }}
After: {{ ($ticket.isUnread() AND !$forceRead) ? ' is-unread' : '' }}

 

[Joe Link]

Just noticed that unapproving a ticket seems to mark it deleted, and the member can still view it (with the deleted label) on nf_tickets_member_view.

Sorry for the flood, don't get much time to dig into this stuff these days

 

[Joe Link]

@Naz

I'm trying to show a notice to members with unread tickets. Members with email issues (e.g. bounced emails) keep opening subsequent tickets, since they don't receive the email that we've replied to their ticket. I don't see criteria for unread tickets, but I do see $xf.visitor.nf_tickets_unread. Unfortunately, it doesn't seem to be updating correctly, as it never changes from 0.

If you could get this working it would be a huge help

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.10.7

• Properly show unread status in ticket lists.
• Fix XF 2.2 compatibility issue with news feed handler.

Read the rest of this update entry...

 

[Naz]

Great, thanks!

Not sure I'd call this a bug, but I noticed the error overlay appears with every page when using the system as a rejected or disabled member. Do you know if there's a way to disable the overlay?

View attachment 330192

And a related feature request, can you make it so the Allow _____ users to use Tickets options also apply to the Knowledge Base? I'd like to direct these members to a help article which they can't view

Just noticed that unapproving a ticket seems to mark it deleted, and the member can still view it (with the deleted label) on nf_tickets_member_view.

Sorry for the flood, don't get much time to dig into this stuff these days

@Naz

I'm trying to show a notice to members with unread tickets. Members with email issues (e.g. bounced emails) keep opening subsequent tickets, since they don't receive the email that we've replied to their ticket. I don't see criteria for unread tickets, but I do see $xf.visitor.nf_tickets_unread. Unfortunately, it doesn't seem to be updating correctly, as it never changes from 0.

If you could get this working it would be a huge help

I'll check these out for the next update, didn't really get a chance to dig in to them this time around but thanks for letting me know! The unread column in particular actually looks unused but don't think it'd be much work to get that going.