Tickets: Help Desk and Knowledge Base [Paid] 2.10.6

[Joe Link]

Thanks for the quick fix!

 

[Joe Link]

@Naz

Getting an error attempting to upgrade our XF22 install.

 

[ENF]

@Naz

Getting an error attempting to upgrade our XF22 install.

View attachment 330188

Did not have this issue. Upgraded normally.
Method: Upload Files > Run Upgrade from ACP.

 

[Naz]

Naz updated Tickets: Help Desk and Knowledge Base with a new update entry:

Version 2.10.6

• Fix XF 2.2 compatibility.

Read the rest of this update entry...

 

[Naz]

@Naz

Getting an error attempting to upgrade our XF22 install.

View attachment 330188

Oops sorry, sorted that in v2.10.6. Accidentally used a XF 2.3 feature in an add-on that supports XF 2.2 still.

 

[Joe Link]

Great, thanks!

Not sure I'd call this a bug, but I noticed the error overlay appears with every page when using the system as a rejected or disabled member. Do you know if there's a way to disable the overlay?



And a related feature request, can you make it so the Allow _____ users to use Tickets options also apply to the Knowledge Base? I'd like to direct these members to a help article which they can't view

 

[Joe Link]

Another thing, unread isn't/wasn't working for items on the tickets list.

Easy fix, just had to modify nf_tickets_ticket_list_macros

Before: {{ $ticket.isUnread() AND !$forceRead ? ' is-unread' : '' }}
After: {{ ($ticket.isUnread() AND !$forceRead) ? ' is-unread' : '' }}

 

[Joe Link]

Just noticed that unapproving a ticket seems to mark it deleted, and the member can still view it (with the deleted label) on nf_tickets_member_view.

Sorry for the flood, don't get much time to dig into this stuff these days