Threads suddenly missing!

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Hi everybody!
I ready need help for my website. I have a website. Our focus on the client who want to have these.
My website have worked for 2 years. Yesterday, I found out all thread form my website missing. I have sent the ticket to the 2hosting provider to request backup; however, it doesn't work. I mean, these threads still don't show up. Then I had used the off-site backup at the other domain, it show up everything normal.
The issue are:
#1: the database and sources use to backup at the other domain are still working but they don't work on my domain.
#2: even though I miss all thread but the members are still present.
Could you please to help me find out the exactly error?
Thank you so much
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