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themesinc support ?

Discussion in 'Off Topic' started by daveb, Jan 11, 2012.

  1. daveb

    daveb Member

    I had been researching a new theme for our site, liked the look of resurgent so went to themesinc site and purchased it yesterday morning

    installed it and love it, however found quite a few issues that i believe are theme based

    1. BIG issue is that notices do not display at all, verified by reverting to other themes which do display notices ok
    2. RSS Icons missing next to forums
    3. Forum read/unread icons missing
    4. BIG Issue = regardless of permissions you cannot reply to posts in a thread as the editor does not display (again verified by reverting to other themes where it is)

    Obviously these are show stoppers

    I thought no problem will simply go to their site and look in forums, contact support.

    But the site says:-
    Sorry, we're currently unavailable.

    Themes Inc is under new management!

    Please bare with us, the forum will reopen in the next 24 to 48 hours.

    so does anyone have any ideas about how i can resolve my two big show stopper issues in the meantime ?

    How can i contact Miko direct, checked a few threads on here and it looks like he is winding down themesinc but I still need support for the product that i only bought yesterday ?
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. SchmitzIT

    SchmitzIT Well-Known Member

    It probably is caused by templates that are out of data, which contain the new functionality. How I would approach it is grabbing a tool like Notepad++ or any other tool able to allow you to make text-comparisons, then enter the Admin CP, and head to Appearance. From the sidebar there, check for 'Outdated templates'.

    It will come back with a list of templates for each style. Find the ones for 'Resurgent', and then open a template.

    Copy its contents into your text compare tool, and revert the template. Once done, open the reverted templater, and copy/paste the text from that into the compare tool, and compare the changes between the two. This should allow you to figure out which code was added or reverted, and then allow for merging the templates.

    It requires a bit of experience to spot the differences and be able to merge the templates, though.

    If you run into any issues, post it here, and someone will be able to help you out.
  4. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Miko is selling themesinc:


    It sounds like the style was made for version 1.0.x and you are running 1.1.x. Those problems can be fixed by reverting any outdated templates, but that will lose some customizations in the style. For example, the notices can probably be fixed by reverting this template:

    Admin CP -> Appearance -> Templates -> PAGE_CONTAINER

    Ideally the author can provide an updated version of the style made for 1.1.x.

    edit - ninjas
  5. Deebs

    Deebs Well-Known Member

    The style was updated for 1.1. Inside the package are 2 versions, one for 1.0.x and one for 1.1.x. Did you install the correct version?
  6. daveb

    daveb Member

    just an fyi. Deebs is helping me work through these issues via conversation :) Thx for all the help people :)

    Got the reply to post working (had to disable the sidebar toggle for the style for editor to show in latest firefox)
  7. John

    John Well-Known Member

    Resurgent has not been updated to 1.1.1, only xenFracture. There is a confirmed issue with FF 9.0.1 and the sidebar collapse in these skins. The issue is strictly related to bugs in FF 9.0.1 (many jquery problems with this FF release) and it appears to have been corrected in FF 10 Beta 3. Themesinc is now owned by me and is operating under the domain www.xenstyles.com. We will be putting a redirect up for Themesinc shortly (wanted to get everything working on xenStyles first). One of the first orders of business is to get Resurgent and Lucent updated to 1.1.1 - feel free to post over there for support, your account is active there ;)
    ArnyVee, dieketzer, Alien and 10 others like this.
  8. SchmitzIT

    SchmitzIT Well-Known Member

    Nice to hear it ended up with someone who will be capable to supply support, and who is a long-term styler and XenForo user already.

    Congrats with your purchase, John :)
    alexD, dieketzer, Alien and 5 others like this.
  9. Allan

    Allan Well-Known Member

    John, you are no longer to Audentio ?
  10. John

    John Well-Known Member

    No Allan, I haven't been involved with them for going on six months.
  11. kyrgyz

    kyrgyz Well-Known Member

    All I can say is wow. o_O Destination change from the underwood memorial graveyard to Starbucks with Wi-Fi.:)
    John likes this.
  12. Digital Doctor

    Digital Doctor Well-Known Member

    Firefox 9 has too many issues.

    I've been a FF user for a long time, I want to use it.
    But I am going almost full time Chrome now.

    I could handle the leaky memory issues with Firefox.
    They will continue to lose users if they keep releasing buggy stuff.

    c'mon firefox get it together.
    John likes this.
  13. Kim

    Kim Well-Known Member

    Said it privately, but will say it again.... CONGRATS! :D

    I am very glad you purchased ThemesInc John, and wish you huge success with it :D
    alexD, Steve F and John like this.
  14. EQnoble

    EQnoble Well-Known Member

    Good luck with the transition and the business.
    alexD and John like this.
  15. yavuz

    yavuz Well-Known Member

    Themes Inc are in good and capable hand. Wish you good luck with xenStyles, Congrats John (y)
    alexD and John like this.
  16. John

    John Well-Known Member

    I know some of you asked that may not have been to the forums lately, Resurgent has now been upgraded to 1.1.1 and is available to license holders :)
    Fuhrmann, SchmitzIT, Allan and 2 others like this.
  17. daveb

    daveb Member

    has resurgent been updated to be compatible with xenforo 1.2.3 ?
  18. Kevin

    Kevin Well-Known Member

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