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XF 1.3 "the field was not recognized"

Discussion in 'Troubleshooting and Problems' started by Viral Hide, Sep 6, 2014.

  1. Viral Hide

    Viral Hide Member

    We just went live with our forum but no one can sign in. When you try to enter a name it says "the field was not recognized".

    http://prntscr.com/4k8fra

    We didn't have this issue before but then the forum's url was different. We changed it recently but it's in the same place.

    Ideas?
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    You have some major template issues.

    It seems as though your style isn't compatible with XF 1.4.

    If this is a custom style or purchased style consult the developer.
     
  3. Viral Hide

    Viral Hide Member

    But just a few days ago we didn't have any issues. Is it possible that a certain add-on can cause this?
    We're using Xenforo 1.3.4 with UI.X 1.4

    And just to add that people can sign in with the social accounts.
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    You need to be using the correct version of UIX for the correct version of XenForo.

    So either upgrade to XenForo 1.4 Release Candidate 2 or install UIX version 1.3.4.
     
  5. Viral Hide

    Viral Hide Member

    Thanks. Is it safe if I just install UI.X 1.3.4? Should I first remove 1.4?
     
  6. Chris D

    Chris D XenForo Developer Staff Member

    Should be safe enough to overwrite.
     
  7. Viral Hide

    Viral Hide Member

    Should I use the option to upgrade (although it's older version) or to set it as new?
     
  8. Chris D

    Chris D XenForo Developer Staff Member

    When importing a style you have a choice of overwriting an existing style or making it a child of an existing style.

    You will want to overwrite it.
     
  9. Viral Hide

    Viral Hide Member

    Case solved. You saved my life. Thanks. :)
     

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