Tell users why they do not have permission to access a page.

Mopquill

Active member
I definitely like this idea. I've had quite a few users, usually those less familiar with forum software, or at least XenForo, confused as to why they can't access some particular content. And most end up contacting staff. :p
 

Deepmartini

Well-known member
Seems like a simple thing to create and would add a lot of value to Xenforo. I hope this idea doesn't get lost in the shuffle. There are so many great ideas here in this forum, which one do they go after next?!
 
F

Floris

Guest
I am currently testing extending on the error pages, there are two that we have working, one being the most common 'not found'. It will be phrased and template powered. Allowing the admin to have a custom xenforo powered '404' page. If anybody is interested in helping, we will soon need a few beta testers. Feel free to open a conversation with me. </offtopic>

<ontopic> I hope these errors can be managed from within the system, by default. in version 1.2.

[edit] First build has been published..
 

oneon77

New member
I got the same problem with Ati. "You do not have permission to view this page or perform this action." i tried to download minecraft theme link but I could not do that. what should I do ? idk
 

goraxer

Member
It doesn't need to be "custom". There is already an error message for it. It gives the correct error when the message is permanently deleted. I think it should give the same error when it's not. The two cases look exactly the same from a user's point of view. He doesn't know if the message has been permanently deleted, or just hidden from view, all he sees is that it's no longer there.
Yes i agree :D
 

Alfa1

Well-known member
I think this functionality would also be handy to let users take any needed action.
If a user gets a notification that they can not see a page because they need to activate their email, then the user will resolve that.

It could even be taken a step further: if the user can not see a page because the usergroup permissions do not allow it, then a notice could explain which trophies are needed to reach the next usergroup promotion. This will motivate the user to go after the trophies.
 

Renegade

Well-known member
Would definitely make it easier to use for new members and prevent a lot of complain threads for private sections.
 

Stuart Wright

Well-known member
The generic 'You do not have permission to view this page or perform this action' message is not very helpful in terms of helping the viewer to understand the problem.
Why can't they do what they want?
A member may not be able to post in our classifieds because of several reasons including some by addons.
E.g. They can't post a new thread if they are in the Ad Blocker usergroup which denies permission to do that.
Or if they are under 18 or already have a thread in that forum (via addons by Chris D).

This escalates to questions for the moderators from confused members wanting to know why they can't do particular things.

So I would like to see a reason. Or a list of reasons if there are several.
Perhaps this could derive from the admin permissions analysis tool.

E.g. You can't post in this forum because you are in the Ad Blocker usergroup which has permission to post in the classifieds forum denied. And because your date of birth in your profile is less than 18.

I appreciate this might require careful wording of the explanations for not having permission to do stuff. And might even require new fields & phrases for admin to enter the wording.
But I think it would overcome a major frustration for users when they are told that they can't do something but not told why.
 

Lukas W.

Formerly katsulynx
I'd really like to see this in XF 2.0. In my opinion this is really important. You can't just throw a NO! into a users face and don't tell them why. They'll ask - sooner or later - and you might not be able to answer, why they get that error. However, the way this currently works (the function that throws the error has no idea of what happened before and I can't think of a way to 'analyze what happened before' and derive the specific reasons from that), it would probably break most addons or their downwards compatibility if they're updated accordingly, so XF 2.0 would likely be the best point to include this.
 

Tracy Perry

Well-known member
IPB gives an error message when you don't have permissions !
For clarification, IPB has the ability to add custom error messages in the forum nodes.
Screen Shot 2016-12-01 at 12.21.42 AM.png

Most of their "default" error message leaves a little to be desired frequently. :cool:
I've ran into the "Sorry, there is a problem" and then an error number frequently.
 

wang

Well-known member
The generic 'You do not have permission to view this page or perform this action' message is not very helpful in terms of helping the viewer to understand the problem.
Why can't they do what they want?
A member may not be able to post in our classifieds because of several reasons including some by addons.
E.g. They can't post a new thread if they are in the Ad Blocker usergroup which denies permission to do that.
Or if they are under 18 or already have a thread in that forum (via addons by Chris D).

This escalates to questions for the moderators from confused members wanting to know why they can't do particular things.

So I would like to see a reason. Or a list of reasons if there are several.
Perhaps this could derive from the admin permissions analysis tool.

E.g. You can't post in this forum because you are in the Ad Blocker usergroup which has permission to post in the classifieds forum denied. And because your date of birth in your profile is less than 18.

I appreciate this might require careful wording of the explanations for not having permission to do stuff. And might even require new fields & phrases for admin to enter the wording.
But I think it would overcome a major frustration for users when they are told that they can't do something but not told why.
Well, if those error permissions are related to the add ons, I do not see how xenforo can improve the error messages. The error messages must be improved in the add ons themselves. They should specify the reason as to why users can not enter that forum, rather than using the standard error message of xenforo, which seems to be the case.
 
Top