Tags not always leading to notifications

[Bram]

A lot of our members are complaining that the tagging feature in XF1.2 is not working correctly.

We were using the BD Tag Me before but I uninstalled it before upgrading as per the instructions.

Yet I am not able to reproduce it myself as I do get my notifications it seems.

Other people experiencing this as well?

 

[Jeremy]

Tags in quotes or on an edit won't alert the tagged user. Are these the times they are complaining about?

 

[Paul B]

I have seen a few comments about alerts not arriving for tagging so for anyone who's wondering, this is the hierarchy:

Quoted > Tagged > Thread Watch > Forum Watch

 

[Bram]

Tags in quotes or on an edit won't alert the tagged user. Are these the times they are complaining about?

Nope its about regular username tags.

 

[Mike]

Use the permission analyzer to make sure that people actually have permission to alert users with tags (Maximum tag alerts per message).

 

[Bram]

Ah thats a good one Mike, thanks!

Previously with the bd tag me addon i have allowed regular users to be able to tag one user per post. Premium members however could tag multiple users at a time.

Does this mean that for example User X that has the option to tag 5 people per message can still tag 10 users but only 5 receive a notification?

 

[Mike]

Correct.

 

[Bram]

Perfect thanks.

Still I have a weird issue @Mike that a certain user cannot be tagged at all by any usergroup.

Shall i file a support ticket so you can have a look at it?

 

[Mike]

What do you mean they can't be tagged? What happens?

 

[Bram]

A user can literraly not be tagged When filling in his first name (Antonio) a list of other Antonios show up. However there is no result on the first letter of his lastname.

 

[Mike]

The tagging stops after a space (after 8 characters I believe). His name would have to be typed in manually.

 

[Bram]

Is there a way to change this character limit? I presume there are more forums out there that require real first and last names to be used ?

 

[Mike]

I've tweaked it to 10 for 1.2.1, but it's a balance of performance and potential correctness. It's only controlled via a file (bb_code_edit.js).

 

[Bram]

I understand that. Thanks for the explanation anyway ill pass on the messages