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Tags not always leading to notifications

Discussion in 'Troubleshooting and Problems' started by Bram, Aug 5, 2013.

  1. Bram

    Bram Well-Known Member

    A lot of our members are complaining that the tagging feature in XF1.2 is not working correctly.

    We were using the BD Tag Me before but I uninstalled it before upgrading as per the instructions.

    Yet I am not able to reproduce it myself as I do get my notifications it seems.

    Other people experiencing this as well?
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Tags in quotes or on an edit won't alert the tagged user. Are these the times they are complaining about?
  3. Brogan

    Brogan XenForo Moderator Staff Member

  4. Bram

    Bram Well-Known Member

    Nope its about regular username tags.
  5. Mike

    Mike XenForo Developer Staff Member

    Use the permission analyzer to make sure that people actually have permission to alert users with tags (Maximum tag alerts per message).
  6. Bram

    Bram Well-Known Member

    Ah thats a good one Mike, thanks!

    Previously with the bd tag me addon i have allowed regular users to be able to tag one user per post. Premium members however could tag multiple users at a time.

    Does this mean that for example User X that has the option to tag 5 people per message can still tag 10 users but only 5 receive a notification?
  7. Mike

    Mike XenForo Developer Staff Member

  8. Bram

    Bram Well-Known Member

    Perfect thanks.

    Still I have a weird issue @Mike that a certain user cannot be tagged at all by any usergroup.

    Shall i file a support ticket so you can have a look at it?
  9. Mike

    Mike XenForo Developer Staff Member

    What do you mean they can't be tagged? What happens?
  10. Bram

    Bram Well-Known Member

    A user can literraly not be tagged :) When filling in his first name (Antonio) a list of other Antonios show up. However there is no result on the first letter of his lastname.
  11. Mike

    Mike XenForo Developer Staff Member

    The tagging stops after a space (after 8 characters I believe). His name would have to be typed in manually.
    aiman.h.kallaf likes this.
  12. Bram

    Bram Well-Known Member

    Is there a way to change this character limit? I presume there are more forums out there that require real first and last names to be used :) ?
  13. Mike

    Mike XenForo Developer Staff Member

    I've tweaked it to 10 for 1.2.1, but it's a balance of performance and potential correctness. It's only controlled via a file (bb_code_edit.js).
    Veer and aiman.h.kallaf like this.
  14. Bram

    Bram Well-Known Member

    I understand that. Thanks for the explanation anyway ill pass on the messages (y)

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