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Tags not alerting

Discussion in 'XenForo Questions and Support' started by The Forum Heroes, Sep 14, 2013.

  1. The Forum Heroes

    The Forum Heroes Well-Known Member

    Just upgraded to 1.2.1 and tags are not alerting when your tagged now.
     
  2. RoldanLT

    RoldanLT Well-Known Member

    Why submitting this to bug section?
    :)
    It's fine on my Forum, and also here @Mike Edge
     
  3. The Forum Heroes

    The Forum Heroes Well-Known Member

    Stopped working on my forum. No addons installed yet
     
  4. RoldanLT

    RoldanLT Well-Known Member

    Maybe a mis configuration/settings.
     
  5. The Forum Heroes

    The Forum Heroes Well-Known Member

    Nope it's checked off in alert preferences, no test accounts receive the alert either.
     
  6. borbole

    borbole Well-Known Member

    Can you try to disable all mods to rule out a third party mod being the cause of it?
     
  7. Chris D

    Chris D XenForo Developer Staff Member

    If it's "checked off" then that's why you won't get an alert.

    The setting needs to be checked to receive the alert:

    upload_2013-9-14_20-53-41.png

    EDIT: Though I suspect that's maybe how you have it, but my tiny flu-ridden mind got confused by the word "off" :p
     
  8. Mike

    Mike XenForo Developer Staff Member

    "Checked off" in US English is "ticked" in UK English... :)

    Check the permissions relating to the maximum number of alerts that can be sent.
     
    ZeWildGuy, Liam W and Amaury like this.
  9. The Forum Heroes

    The Forum Heroes Well-Known Member

    Yeap did that, all alerts are working accept tagging
     
  10. Liam W

    Liam W Well-Known Member

    Learn something new everyday...

    Anything in the logs anywhere? Is the tag being inserted into the post...?
     
  11. The Forum Heroes

    The Forum Heroes Well-Known Member

    Nope nothing in the logs.. Yes, in the post you see the @User-name-here and clicking it opens the member card, just not receiving alerts
     
  12. Mike

    Mike XenForo Developer Staff Member

    You're sure that the permission is correct? Can you use "analyze permissions" to show the value (and the expanded view) of "Maximum tag alerts per message" for the user submitting the message?
     
  13. The Forum Heroes

    The Forum Heroes Well-Known Member

    Where do I do that at?
     
  14. RoldanLT

    RoldanLT Well-Known Member

    /admin.php?permissions/analyze
     
  15. The Forum Heroes

    The Forum Heroes Well-Known Member

    hmmm it's
    Maximum tag alerts per message: 0 But, I don't see where in usergroup permissions to change it
     
  16. Chris D

    Chris D XenForo Developer Staff Member

    It's near the top:

    upload_2013-9-14_22-55-47.png
     
    The Forum Heroes likes this.
  17. The Forum Heroes

    The Forum Heroes Well-Known Member

    Thanks Chris! Completely overlooked it
     
  18. KenSmith

    KenSmith Active Member

    It appears that the setting "Maximum tag alerts per message" defaults to zero in a new install, so most people will probably want to change it.
     
  19. Jeremy

    Jeremy XenForo Moderator Staff Member

    No, they default to 5 on a new install. They gain the value of 0 after an import (due to no equivalent in whatever system is being imported).
     
    KenSmith likes this.
  20. Digital Doctor

    Digital Doctor Well-Known Member

    This "tagging not working" keeps coming up.
    It should default to 5 regardless of import or new install.
     
    Luke F and KenSmith like this.

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