6. Support
For the initial twelve months of the License (“Initial Period”), which shall commence upon payment by You of the applicable license Fee, We shall provide You with support to respond to any problems (“Support”) You are experiencing with the Software which result in it not complying with its description or the demonstration, as made available on Our website (“Problem”). Such Support and all software updates ("Updates") are included in the License Fee for the Initial Period. Additional payments ("Extension Payments") will be required to extend access to Support and Updates beyond the Initial Period.
You may notify Us of Problems via the website and We will use Our reasonable endeavours to respond to such Problems and provide a resolution to such Problems. For the avoidance of doubt, We do not warrant that We can provide resolution to Problems on an individual basis and resolution to Problems may be provided with the next Update.