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Support for purchased key - what's the Rules?

Discussion in 'XenForo Pre-Sales Questions' started by kibi, Jul 3, 2015.

  1. kibi

    kibi Member

    After purchase of forum do you have Support requirements for registered clients?
    - do you have ticket system?
    - what's response time (in hours)?
    - do you have online chat support?

    Could you provide Support Agreement for this ?
  2. Chris D

    Chris D XenForo Developer Staff Member

    Yes, there is a ticket system.

    The response time certainly averages less than one hour (but could be longer at times). Officially our hours of support are UK office hours but we do have staff that respond to support requests outside of these times.

    There is no online chat.

    There is no documented support agreement aside from what is mentioned in our License Agreement:

  3. kibi

    kibi Member

  4. kibi

    kibi Member

    you have a very fast support! I'm very impressed! (y)
    wedgar likes this.
  5. wedgar

    wedgar Well-Known Member

    I have been using XenForo software for the last 18 months and the support both from staff and members is outstanding.
    The software usually works as specified and if there is a bug, the developers are very good at getting things fixed.

    I switched to XenForo from another forum software company and the difference was a pleasant night and day difference to me.
  6. Shiro

    Shiro Well-Known Member

    Xenforo is a great forum software. I've used MyBB, PHPBB, Simple Machines Forum, and Invision Power board (wouldn't touch vBulletin with a 10ft pole) and Xenforo is the only system I have been impressed by.
  7. C.Stanley

    C.Stanley Active Member

    Out of all the forum software i have used over the late 11 years Xenforo has the quickest and most thorough support. You cannot go wrong with this software or community.
  8. Tracy Perry

    Tracy Perry Well-Known Member

    I've been using XF for a few years.. and just got a copy of IPS (new IP.Board). I guess I got spoiled to the level of help here from the staff and members. Went over to IPS support forum and posted a few questions and they went unanswered for much longer than they would here. Also entered a ticket and if I hadn't of PM'd one of the staff it would probably have taken 2-3 days to get a response - and it wasn't anything minor but a collation issue that was throwing an error. Ended up fixing it myself.
  9. kibi

    kibi Member

    I hope quick response time not only for Pre -sale section only :)
  10. Tracy Perry

    Tracy Perry Well-Known Member

    It's not.. it's vary rare that a post doesn't get a reply - I've seen a few, but the questions were usually so esoteric that not many people would be able to answer them.
    Also, it's useful to search for the primary phrases in any question(s) as they have probably been answered before. For multiple words, just use the pipe symbol between them - that is the | which is above the / on a US keyboard layout.
    wedgar likes this.
  11. wedgar

    wedgar Well-Known Member

    I have experienced quick response time after purchase as well. My first online forum was started back in the late 1980's and I've used a number of forum software packages since that time period.

    XenForo software and staff are tops in my book.
    Valhalla likes this.

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