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[Suggestion] Moderation - users can select a recommended action

Discussion in 'XenForo Suggestions' started by James, Aug 22, 2010.

  1. James

    James Well-Known Member

    Credit to Marcus for the original idea which I quoted!
    Opened a new suggestion so this could be discussed with the expansion.

    This could be interesting. It could be integrated with the report handler. Consider them generic options.

    [ ] Delete Topic/post - {reason}
    [ ] Merge Topic/post with [postID of another topic]
    [ ] Move Topic/post to [dropdown]



    [ ] = checkbox/radio.

    This way, when it is reported, if the moderator agrees with the action that the user has selected as the recommended action, they can click a link ("perform" maybe?) and it will automatically perform the action.

    I'm not sure how difficult it is to automate moderation with Kier + Mike's awesome work, so I suggested it as a small feature because it isn't standalone.
     
    Crazy-Achmet, Andrej, Alfa1 and 5 others like this.
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Report reasons I would have thought will be implemented at some point.

    I have about 8 defined on my forum and they are fairly useful, however I would never make one of them "delete topic" as that is a moderator decision, not something to be decided or suggested by a member.

    I have rather more generic reasons such as:

    [Language] The poster has made derogatory, insulting or offensive comments.
    [Swearing] The poster has bypassed the swear filter.
    [Disruptive] The poster is deliberately causing an argument or trolling.
    [Off Topic] The post is off topic or the topic is not in the correct forum.
    [Duplicate] This is a duplicate topic or post.
    [Spam] This post is spam.
    [Content] The post contains unacceptable content or refers to illegal practices.
     
    Forsaken likes this.
  3. James

    James Well-Known Member

    I think you're slightly misunderstanding me.

    Report reasons would be good, yes, but I'm thinking of extending this so that users can suggest an action to be taken. If the moderator agrees with an action, they can click a perform link and perform the action automatically.

    So you may have suggestions like.

    [ ] Delete Topic/post - {reason}
    [ ] Merge Topic/post with [postID of another topic]
    [ ] Move Topic/post to [dropdown]
     
  4. KURTZ

    KURTZ Well-Known Member

    yeah this would be really helpful ... :)
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    No I'm not.

    Moderating actions should be left to moderators, not for members to suggest.

    All members should do is report posts that contravene the site rules and then leave it to the mod team to do their job.

    Even if a member suggests that a thread should be deleted, a moderator will still have to check it and decide on the best course of action so there is very little time and effort saved, if any.

    All you will end up with is a group of wannabe moderators.
     
    Peggy, Abomination and Nix like this.
  6. James

    James Well-Known Member

    I'm going to assume that a post is quoted when you report it. Yes, although sometimes you are going to go to the thread and read it to decide the best course of action, some actions can be seen (at least on my forum) just by looking at the post quoted with the report. This is when the automated moderation system comes in handy.

    Obviously we aren't going to let the users take the action (hence why the moderator needs to approve it) but it helps the users feel a part of the community (it would on my forum).

    "not for members to suggest". On your forum (if you run one) you don't get reports like "user is spamming links - delete" or "user is being quite racist"? Perhaps even "user double-posted - merge them".
     
  7. Lawrence

    Lawrence Well-Known Member

    My concerns with this are two-fold. First is that you open the door for members recommending an action all the time when it comes to someone that have rubbed them the wrong way. And secondly, if a Mod takes a different route than what was recommended, the reporting member will feel slighted. I have no doubt this will cause numerous PC's where Mods end up needing to explain why they chose to not follow a recommendation from a "seasoned veteran" when the option was there for them to make it.

    I doubt it will cause more work for a moderator than just reporting a post would, but I can see it causing more headaches.
     
    Grover, TrixieTang and Abomination like this.
  8. James

    James Well-Known Member

    I get what you're saying. let me pull your quote apart and answer it.

    I propose a restrict/allow method along with this. Where we can leave it open for any user to use or we can specify 'helpers' (users we don't trust enough to give access to our users info, but users we trust enough to make a decision). This way we can just disallow it for users who're abusing it for personal vendettas.

    The route the moderator takes is their own judgement, this addition would just allow users to make a suggestion on what action to take. I know that on my forum, even if the moderator didn't take the recommended action then they wouldn't mind. I'm sure some users complain if a report they file doesn't get dealt with now, this won't change this IMO.

    I basically answered this above, the user makes a suggestion and the moderator takes the appropriate action. It helps users bond with the moderators and feel more integrated to the community. It would work well in my community and probably others too.
     
  9. Brandon_R

    Brandon_R Guest

    Agreed, as this fits well into the social network theme.

    Users Does The Moderating -> Moderators Performs The Actions.
     
  10. Peggy

    Peggy Well-Known Member

    I'm afraid I have to agree with this.
     
    Forsaken and Abomination like this.
  11. Brogan

    Brogan XenForo Moderator Staff Member

    Why afraid? :D
     
  12. Brandon_R

    Brandon_R Guest

    Yep, don't be, you are entitled to your opinion :)
     
  13. James

    James Well-Known Member

    You could make it usergroup based.

    The moderator will still be perform the actions, the user would just feel like they have slightly more control over the posts that they feel violate rules.

    The moderator will have to decide a course of action, yes, but certain posts you can see the action taken straight away and perform it without having to go to the post.
    I don't even know if this is possible with the way Kier + Mike have done the moderation system, it's just a suggestion.
     
  14. ---MAD---

    ---MAD--- Well-Known Member

    Some great ideas posted here.
     
  15. Grover

    Grover Well-Known Member

    Me to.
     
  16. DaKat

    DaKat Well-Known Member

    Me three. :)
     
  17. Floris

    Floris Guest

    I think a tiered system is to be considered for this. Where as someone who's new and not involved in the community shouldn't be given access to anything beyond a "reason why you are reporting this". Where as someone who has experience with the community and who's judgement is based on "i know the ppl here" could be presented with additional tools to help the report be a bit more accurate.

    However, while it's nice to have options like a dropdown to all the forums, I think mods have access to private forums, and users shouldn't be able to say "move to archive" when the archive is private. If that example makes sense.

    Leave the clutter to vBulletin. Use simplicity to hide the complexity with XenForo.

    Present the user with a radio button array for

    (x) Is spam, ( ) Merge Request, ( ) Malicious User Report, ( ) Wrong Forum

    Below the textarea. This way the user can post the url to the thread or the forum, or whatever they want. While the overview of the reported items can be sorted on spam/move/etc

    It stays simple, it doesn't add clutter, and it's an easier overview for the mods who are dealing with things.
     
    Forsaken likes this.
  18. James

    James Well-Known Member

    Nice alternative idea Floris :) that's what people love about you. You provide good alternatives.

    The method I was suggesting would be usergroup based to only extend the report options to those who are familiar with how the board is ran.
     
  19. James

    James Well-Known Member

    [​IMG]

    Funnily enough, a moderator on my forum just suggested this feature (and no, I didn't persuade him :p)
     
  20. Brogan

    Brogan XenForo Moderator Staff Member

    That is no different to what I posted earlier.
    The moderator is asking for members being able to clarify which rule a post breaches, not which action to take.
     

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