Moses
Well-known member
It would be great if the contact us button which currently generates an email would also generate a ticket similar to the Reported Post interface.
Ideally the Contact Us would have a drop down where the user selects the nature of their contact request, such as 'feedback', 'login', 'advertising', 'link swap' etc.
Depending on the selected type, it would be posted into a different queue. Queue's would have permissions and could be serviced by different levels of staff. The nature of the ticket system would avoid duplication of work.
Ideally the Contact Us would have a drop down where the user selects the nature of their contact request, such as 'feedback', 'login', 'advertising', 'link swap' etc.
Depending on the selected type, it would be posted into a different queue. Queue's would have permissions and could be serviced by different levels of staff. The nature of the ticket system would avoid duplication of work.
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