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XF 1.2 Style not changed after database rollback

Discussion in 'XenForo Questions and Support' started by The Forum Heroes, Aug 7, 2013.

  1. The Forum Heroes

    The Forum Heroes Well-Known Member

    So had a client contact me that at 7pm or shortly after they messed up their skin and requested it be restored from our hourly backup. So we dropped the database and restored it from the 6:02pm database backup. All posts after 6pm are gone, so the restore went fine, but client says his theme still has the changes after 7pm. Any idea what is causing that?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Any form of caching implemented?
     
  3. Jeremy

    Jeremy XenForo Moderator Staff Member

    Do the happen to store the style as files?
     
    The Forum Heroes likes this.
  4. The Forum Heroes

    The Forum Heroes Well-Known Member


    Nope, checked his config file and memcache or apc not enabled. Customer said he cleared his cache and all. Haven't heard back since suggesting to try a different browser.
     
  5. The Forum Heroes

    The Forum Heroes Well-Known Member

    Didn't think of that, let me ask
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    They would need to have caching implemented to store templates as files, hence my first question.
     
    The Forum Heroes and Jeremy like this.
  7. The Forum Heroes

    The Forum Heroes Well-Known Member


    Oh right.. nm on that :)
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

    Well, to clarify, they could be storing the templates as files without a caching mechanism.
    It just wouldn't really do much.

    It's worth checking anyway.
     
  9. The Forum Heroes

    The Forum Heroes Well-Known Member


    Yeah, just checked, they are not.
     
  10. Jeremy

    Jeremy XenForo Moderator Staff Member

    Try adding a new style to force a rebuild of the style cache.
     
  11. The Forum Heroes

    The Forum Heroes Well-Known Member

    He says "I have tried IE, Firefox and Chrome. No changes."
     
  12. The Forum Heroes

    The Forum Heroes Well-Known Member

    Yeap, we tried that already too
     
  13. Jeremy

    Jeremy XenForo Moderator Staff Member

    Can they actually see the changes in the templates that they made (and you reverted with your backup)?
     
  14. The Forum Heroes

    The Forum Heroes Well-Known Member


    hmm, he is saying extra.css is empty now. Said he had a bunch in it for a while now that he hasn't touched.
     
  15. Jeremy

    Jeremy XenForo Moderator Staff Member

    Was it supposed to be empty after the back up?
     
  16. The Forum Heroes

    The Forum Heroes Well-Known Member

    He isn't sure, it had code in there with 1.1.5 but he hadn't checked since upgrading to 1.2 yesterday.

    Though upgrading shouldn't remove anything from extra.css
     
  17. Jeremy

    Jeremy XenForo Moderator Staff Member

    Can you provide me ACP details via conversation?
     
  18. Brogan

    Brogan XenForo Moderator Staff Member

    Sounds to me like he's not sure what should be there before or after the restore.

    On balance I would probably chalk this one up to user error.
     

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