XF 1.2 Style not changed after database rollback

[Mike Edge]

So had a client contact me that at 7pm or shortly after they messed up their skin and requested it be restored from our hourly backup. So we dropped the database and restored it from the 6:02pm database backup. All posts after 6pm are gone, so the restore went fine, but client says his theme still has the changes after 7pm. Any idea what is causing that?

 

[Paul B]

Any form of caching implemented?

 

[Jeremy]

Do the happen to store the style as files?

 

[Mike Edge]

Any form of caching implemented?

Nope, checked his config file and memcache or apc not enabled. Customer said he cleared his cache and all. Haven't heard back since suggesting to try a different browser.

 

[Mike Edge]

Do the happen to store the style as files?

Didn't think of that, let me ask

 

[Paul B]

They would need to have caching implemented to store templates as files, hence my first question.

For performance reasons, you may choose to have the public-facing side of XenForo load its templates from files rather than the database. Note that in order for this to be of benefit, you must have an opcode cache installed on your server (APC, eAccelerator, XCache etc.)

 

[Mike Edge]

They would need to have caching implemented to store templates as files, hence my first question.

Oh right.. nm on that

 

[Paul B]

Well, to clarify, they could be storing the templates as files without a caching mechanism.
It just wouldn't really do much.

It's worth checking anyway.

 

[Mike Edge]

Well, to clarify, they could be storing the templates as files without a caching mechanism.
It just wouldn't really do much.

It's worth checking anyway.

Yeah, just checked, they are not.

 

[Jeremy]

Try adding a new style to force a rebuild of the style cache.

 

[Mike Edge]

He says "I have tried IE, Firefox and Chrome. No changes."

 

[Mike Edge]

Try adding a new style to force a rebuild of the style cache.

Yeap, we tried that already too

 

[Jeremy]

Can they actually see the changes in the templates that they made (and you reverted with your backup)?

 

[Mike Edge]

Can they actually see the changes in the templates that they made (and you reverted with your backup)?

hmm, he is saying extra.css is empty now. Said he had a bunch in it for a while now that he hasn't touched.

 

[Jeremy]

Was it supposed to be empty after the back up?

 

[Mike Edge]

Was it supposed to be empty after the back up?

He isn't sure, it had code in there with 1.1.5 but he hadn't checked since upgrading to 1.2 yesterday.

Though upgrading shouldn't remove anything from extra.css

 

[Jeremy]

Can you provide me ACP details via conversation?

 

[Paul B]

Sounds to me like he's not sure what should be there before or after the restore.

On balance I would probably chalk this one up to user error.