XF 1.4 Strange registration problem

[Mr Lucky]

I have had a contact form from someone attempting to register at my forum. After submitting the form they get this notice:

Please correct the following errors:

1. Sorry, you must wait longer to create an account.
2. Something went wrong. Please try again or contact the administrator.
3. Please enter a name that is at least 3 characters long.
4. Please enter a valid email.
5. Please select a valid time zone.
6. Please enter a valid password.
7. Please enter a value for all required fields.

The potential member has informed me:

Notes:
3. done correctly
4. done correctly
5. No mention of time zone
6. done correctly
7. done correctly



I am unable to reproduce this: if I register, it seems to work fine.

Can anyone shed any light on what might be going wrong?

Thanks

 

[Mike]

Sounds to me like nothing got submitted whatsoever. I can't really say why but they should probably try again or with another browser.

 

[Mr Lucky]

Sounds to me like nothing got submitted whatsoever.

I don't think this is the issue. From the comms I have had, he is not stupid and knows how to submit a form, e.g. he told me the captcha answer he had put in and it was correct.

If nothing is entered, then this is the message (as you would suspect)

Please correct the following errors:

1. You did not complete the CAPTCHA verification properly. Please try again.
2. Please enter a valid date of birth.
3. Please enter a valid email.
4. Please enter a valid password.
5. Please enter a value for all required fields.

What is weird is being refused on account of not giving a "valid time zone" - that is not part of the registration form.

I have asked for browser details and screenshots.

 

[Mike]

Note that I said that nothing got submitted; not that he didn't submit anything. I suppose if he loaded the registration form twice and filled in the first one that could trigger anti-spam things.

The time zone is a part of the form, it's just hidden (and uses JS to pick one). That's what makes me think that invalid data was submitted. He may just want to try again.