XF 2.0 Statistics Suddenly Stopped Counting

[RoyalRumble]

Hi everyone.

Our forum statistics have stopped working the past few days - as below. No server error logs - does anyone know where I can begin to look to fix this?

Thanks

t

 

[Paul B]

What does the cron entry look like for 'Rebuild forum statistics' ?

Is it set to run today or tomorrow?

 

[RoyalRumble]

Thanks Brogan.

All crons seem to be stuck

 

[Ozzy47]

Manually run the Hourly Clean Up cron and see if that fixes it. It will take some time for them to catch up. It should generally get caught up if your site is active.

You can potentially refresh <url>/job.php until it indicates that there aren't any more jobs left if that doesn't clear it. (If there are other jobs that need to be run, they may cause the cron jobs to delay.) Also check the file permissions for job.php.

 

[RoyalRumble]

Manually run the Hourly Clean Up cron and see if that fixes it. It will take some time for them to catch up. It should generally get caught up if your site is active.

You can potentially refresh <url>/job.php until it indicates that there aren't any more jobs left if that doesn't clear it. (If there are other jobs that need to be run, they may cause the cron jobs to delay.) Also check the file permissions for job.php.

Thank you. Hourly Clean Up didn't seem to fix it, when I try an run job.php I just get '{"more":false}'

 

[Ozzy47]

Hmm, that leaves me at a bit of a loss, hopefully someone comes along that knows a bit more.

 

[Paul B]

When we have seen cron tasks stopped previously, it has typically been due to third party add-ons.

Disable all add-ons and manually run the cron task.

 

[RoyalRumble]

When we have seen cron tasks stopped previously, it has typically been due to third party add-ons.

Disable all add-ons and manually run the cron task.

Thanks. Tried that, no luck unfortunately. We dont have many (they're below) and the ones we do, have been running long before Cron tasks stopped.



I've since found threads describing a similar issue;

https://xenforo.com/community/threads/cron-jobs-not-running-automatically.140086/

And here, Chris D mentions "We’re aware a few people have experienced such issues" - to what sounds similar to my issue.

 

[Ozzy47]

And here, Chris D mentions "We’re aware a few people have experienced such issues" - to what sounds similar to my issue.

That sounds like a reasonable avenue for you to pursue, ticket help would be the best option.