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XF 1.3 SSL Encryption ISP Issue

Discussion in 'XenForo Questions and Support' started by Rum Runner Entertainment, Jun 30, 2014.

  1. Rum Runner Entertainment

    Rum Runner Entertainment Active Member

    Yesterday, I added in the SSL certificate, and some of the users on my site have been getting these kind of issues on basically every browser.
     

    Attached Files:

  2. Tracy Perry

    Tracy Perry Well-Known Member

    SSL apparently is not configured correctly for/with the certificate.
    What HTTP server are you using?
    Are you using a panel (like cPanel?)
    Have they refreshed their browser cache?
     
  3. Liam W

    Liam W Well-Known Member

    Looks to me like you're using an invalid SSL configuration.
     
  4. Rum Runner Entertainment

    Rum Runner Entertainment Active Member

    Yes, they've cleared their cache. I bought the certificate from my host which is 1and1. It looks like they're using Geotrust.
     
  5. Tracy Perry

    Tracy Perry Well-Known Member

    I'm assuming the answer is yes, you are using a panel.
    Did you follow their instructions for installing the certificate via said panel?
     
  6. Rum Runner Entertainment

    Rum Runner Entertainment Active Member

    In the 1and1 CP panel, there is no options what so ever regarding the certificate. I will double check regarding the installation.
     
  7. Tracy Perry

    Tracy Perry Well-Known Member

    If it is a current version of cPanel, there should be. This is a screen capture direct from cPanel's support site.
    Screen Shot 2014-06-30 at 1.22.00 PM.png
     
  8. Rum Runner Entertainment

    Rum Runner Entertainment Active Member

    No, then I don't have a cPanel. The host installed the certificate then.
     
  9. Tracy Perry

    Tracy Perry Well-Known Member

    if the host installed the certificate then you need to open a ticket with them and relay that information to them.
     
  10. Rum Runner Entertainment

    Rum Runner Entertainment Active Member

    Okay. It might just be that people don't have that specific certificate installed.
     

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