Our members are only allowed in after they purchase a membership, register, and we approve them. Very rarely do we get spammers. A few of our customers (5-10 out of thousands) are having issues with not being able to "see" the forum from one of their access points (desktop, tablet, phone, work computer). When you click on their profile, "spam cleaner" is next to their name with the options to ban, delete, etc. Is there a way to remove this so that they can log in from that IP address, essentially saying they are "okay"?