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Settings for a deceased members account

Gazhyde

Well-known member
#1
We had a very active member die earlier this month, and I'm not really sure what is the best thing to do with his account. Obviously I don't want it to be deleted, but we did just get a for sale thread he posted beforehand bumped by a new member.

Clearly I should spend a bit more time keeping on top of that that section, but to be honest I'm really not sure what I should or shouldn't do with his account!

Is there some way I can set the account as inactive, and perhaps stop him from being tagged (granted I know it only generates an email which won't ever be read)? If anyone has any suggestions or guidance on how they have dealt with deaths on their forum let me know (by PM if that's easier for you!).
 
#3
We have a usergroup called "In Memoriam." We have had several notable members and 6 or 7 staff members pass away during the run of our forum. I have changed the custom title under Edit User > Profile Info to "Passed away - January 1, 2015," etc., on each profile. I just checked and we have, unfortunately, 41 members in the In Memoriam usergroup.

I'm sure there are others because you only hear about this if you know that someone is ill or their family contacts us to let us know. In some cases, people have simply vanished from the forum and we have searched online in their local newspapers to find their obituaries.

I am working on a tribute page to memorialize some our well-known folks. There's an idea for an add-on.
 

empire

Well-known member
#4
We had this happen recently and updated the member's signature to indicate that they'd passed away, and added the name of the person who'd agreed to be contacted about transactions on their behalf.
 

Gazhyde

Well-known member
#6
Thanks peeps, I appreciate your suggestions! (y)

I've created a deceased group, and also changed his Custom Title with "Passed Away, July 27 2015". I'd already been through his privacy settings, thanks @Amaury. Will leave his signature as I think the other changes cover what we need. Also retrospectively changed the settings on another member who passed in 2012.
 

ActorMike

Active member
#11
Set their Watch threads when creating or replying setting to no. Then under Privacy uncheck all these:
  • Receive site mailings
  • Post messages on this user's profile page
  • Initiate conversations with this user
  • View this user's identities
One more thing, I would suggest not showing the birthdate either, otherwise it will keep adding age to their profile each year.
 
N

Nelson T.

Guest
#13
We also have a "deceased" usergroup. The banner says "Rest In Peace." All the usergroup permissions are set to "don't allow" in case the account is accessed.
We have sticky posts honoring each of them. Sad, but a fact of life.
 

dvsDave

Well-known member
#14
We've had a couple members and even volunteer staff pass away in the past year. We setup a usergroup, "deceased" and after MUCH discussion, set the banner to "Departed Member" (used a dark purple as the color)

All the settings suggested above look great, but I'll add two steps we took. Especially for our volunteer staff member, we took all the messages from our members offering condolences and put them in a nice email, sending it onto the member's family. If we didn't have a point of contact, we emailed the funeral home and they were able to forward the message on on our behalf (this is part of their job and you can trust that they will pass this on)

We also check with the funeral home and see if the family left any instructions "in lieu of flowers". If they didn't leave any instructions, then take up a donation to have a flower arrangement sent for the viewing or the funeral service (ask the funeral home which would be better).

If they did leave "in lieu of flowers" suggestions, then let your members know how they can help. For instance, when our volunteer staff member passed, his wife was raising money to participate in a walk to raise money for the Lymphoma & Leukemia Society (what he passed away from). Our members raised thousands of dollars and in each comment mentioned how much he meant to them on ControlBooth (our community). I've never been so proud of my community to see they way they rallied around our fallen friends widow to help support her.