Self support Xenforo Chat solution

[Ankurmohan]

Dear All,

I use my forum mostly for my users to troubleshoot and ask questions etc. I use helpscout.com for email management. Helpscout has this chat integration where when user start chatting and ask a question the relevant knowledgebase articles show up. This way the users can get answers instantly.

I was wondering if there is available any chat solution with which I can immediately show the search results from forum when user starts typing question in chat?

Any pointers will be very much appreciated.

Kind regards
Ankur

 

[Mike Edge]

You could look into @Siropu's chat. It has a bot that triggers automated responses based on keywords. https://xenforo.com/community/resources/chat-by-siropu.4309/