Rayven
Member
Greetings,
On our forum in the last couple days, we have had a run of seemingly random users having trouble with the site. They have tried multiple browsers, clearing caches, even different OSs altogether.
The symptoms are the rich text box isn't loading, the shoutbox (We have the Taiga one) isn't displaying and alerts are not popping up. The only thing they seem to be able to do is post to my profile. As a workaround, I've been disabling the Rich Text editor for them so they can at least post. I've had them check across multiple browsers as well as doing version checks on their Java installation.
Our main admin rebuilt the caches on our side and did the file integrity checking. The only thing I'm seeing in the Server error logs are a couple entries about Steam profile integration. The user who just reported a problem doesn't have an account linked to Steam to begin with.
I keep thinking this could be some sort of Java update problem, but I don't see that any new updates came down the pipeline in the timeframe where the users are having issues. I continue to be unable to find any commonality between these users other than being members of our site.
I'd appreciate any insight any of you have to offer.
On our forum in the last couple days, we have had a run of seemingly random users having trouble with the site. They have tried multiple browsers, clearing caches, even different OSs altogether.
The symptoms are the rich text box isn't loading, the shoutbox (We have the Taiga one) isn't displaying and alerts are not popping up. The only thing they seem to be able to do is post to my profile. As a workaround, I've been disabling the Rich Text editor for them so they can at least post. I've had them check across multiple browsers as well as doing version checks on their Java installation.
Our main admin rebuilt the caches on our side and did the file integrity checking. The only thing I'm seeing in the Server error logs are a couple entries about Steam profile integration. The user who just reported a problem doesn't have an account linked to Steam to begin with.
I keep thinking this could be some sort of Java update problem, but I don't see that any new updates came down the pipeline in the timeframe where the users are having issues. I continue to be unable to find any commonality between these users other than being members of our site.
I'd appreciate any insight any of you have to offer.