same ip address problem for some users

[jeetkune]

I'm facing a problem that I don't know exactly what is causing this problem that is causing me to blame a lot of people unfairly.

Several people who don't even know each other on the same ip address seem to be using the same ip address on the forum. When I click on the more users button, it shows up.

Let me tell you before you ask. I do not use Cloudflare
https://xenforo.com/community/threads/ip-address-bug-more-users-issue.203472/ I also tested what is described here and the problem persists.

I asked users to google and send me screenshots of their ip addresses. The ip addresses are correct. Xenforo shows ip addresses correctly but sometimes it seems to add some users together as if they are using the same ip address.

In the admin panel, in the seo optimizations section, an option to ananomize ip addresses for google analystic is active. Could this option cause this?

 

[⭐ Alex ⭐]

Looking into the more users function... it checks the array of recent IPs. Have they perhaps unknowingly accessed your forum from a common VPN, or the same community location such as a mall, school, or coffee shop?

Source: XF 2.2.12 - src/XF/Repository/Ip.php : public function getSharedIpUsers($userId, $logDays)

 

[jeetkune]

Looking into the more users function... it checks the array of recent IPs. Have they perhaps unknowingly accessed your forum from a common VPN, or the same community location such as a mall, school, or coffee shop?

Source: XF 2.2.12 - src/XF/Repository/Ip.php : public function getSharedIpUsers($userId, $logDays)

a user is female in africa. We are meeting live via webcam. It seems that a male user in America is logging in from this lady's ip address. neither of them know each other. Many users like this have this problem.

 

[⭐ Alex ⭐]

Check your admin control panel sharedIpsCheckLimit admin.php?options/groups/spam/#sharedIpsCheckLimit. See if setting it to 1 day IP history changes the result of the "shared ip users result" and clears this problem. You may want to review this option and set it to a reasonable number.

 

[jeetkune]

Check your admin control panel sharedIpsCheckLimit admin.php?options/groups/spam/#sharedIpsCheckLimit. See if setting it to 1 day IP history changes the result of the "shared ip users result" and clears this problem. You may want to review this option and set it to a reasonable number.

i did. İ waiting return

 

[jeetkune]

Check your admin control panel sharedIpsCheckLimit admin.php?options/groups/spam/#sharedIpsCheckLimit. See if setting it to 1 day IP history changes the result of the "shared ip users result" and clears this problem. You may want to review this option and set it to a reasonable number.

the result did not change. I hope the developers take this into consideration and check again.

 

[Paul B]

This is not a bug so I have moved the thread to a more appropriate forum.

 

[jeetkune]

This is not a bug so I have moved the thread to a more appropriate forum.

If this isn't an error, what is? come on tell me it's something caused by server misconfiguration.

 

[Kirby]

1) Go to https://www.whatsmyip.org/ and not down your IP
2) Go to https://yoursite.com/admin.php?tools/phpinfo, scroll down to section PHP Variables

Check if the value that is reported for $_SERVER['REMOTE_ADDR'] is your IP address (as noted in step 1)

If it is not you've most likely go a configuration problem somewhere.

 

[jeetkune]

1) Go to https://www.whatsmyip.org/ and not down your IP
2) Go to https://yoursite.com/admin.php?tools/phpinfo, scroll down to section PHP Variables

Check if the value that is reported for $_SERVER['REMOTE_ADDR'] is your IP address (as noted in step 1)

If it is not you've most likely go a configuration problem somewhere.

thank you and i did

 

[Kirby]

You are using a reverse proxy (ddos-guard.net), right?

Triple check the configuration, you most likely have a config issue somewhere (maybe just for IPv6 connections?).

Btw: If possible I'd try to use FPM instead of CGI (which is really sloow) and HTTP/2 to the origin (instead of HTTP/1.1)

 

[⭐ Alex ⭐]

but sometimes it seems to add some users together as if they are using the same ip address.

Did you check their recent IPs and see if any of the recent IPs match between the users? And therefore look up the matching IP to see where it's from.