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Fixed Reset lost password leads to user confusion

Discussion in 'Resolved Bug Reports' started by Moshe1010, Nov 23, 2014.

  1. Moshe1010

    Moshe1010 Well-Known Member

    1. Reset user's password through the login page
    2. Receive an email with new password
    3. Navigate to https://xenforo.com/community/account/security
    4. Change the password for something else

    After saving the new password, the page doesn't refresh itself and the fields stay with characters filled in them. Pressing "save" again creates an error that the current password is incorrect since it was already updated. Although it says at the top that the change was saved, the user is still confused since the fields of the current and new password are still filled up.
     
  2. Mike

    Mike XenForo Developer Staff Member

    I've changed the password page to now redirect after giving the password updated message, thus resetting the form.
     
    Moshe1010 and thedude like this.
  3. Claudio

    Claudio Well-Known Member

    This haven't been fixed Mike. If I change the password here in XF community I'm not redirected to any other page, I still in the form page.
     
  4. Mike

    Mike XenForo Developer Staff Member

    It is redirecting which should reset the form as it's a new page being loaded. That was the only change made.
     
  5. Mark7

    Mark7 New Member

    This issue is still creating confusion on our forum Mike. We get mail via the "contact us" link all the time asking us to set passwords for people because they say that they try, but cannot get their passwords set or changed. Mod logs confirm the confusion. WE know it works, but our "casual" users are coming away confused.

    Could you set things to re-direct to the home page of the forum, vs. the same password change page... after a successful PW reset?
     
    Claudio likes this.
  6. imthebest

    imthebest Formerly Super120

    Or even better, show a confirmation message like "Your password has been changed successfully".
     

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