XF 1.4 Registration problem

[CypriotMerks]

Hi,

My users are trying to register on my forums (mineverse.com) and it is not letting them register because of this error;

I've tried to fix this before asking for help but I am out of ideas.

Outdated template:

@Brogan

 

[Mike]

There are other potential reasons, though they're generally less likely: https://dev.mysql.com/doc/refman/5.0/en/gone-away.html I do see that the error comes up quickly.

Please submit a ticket with FTP details and we will attempt to look into it.

 

[CypriotMerks]

There are other potential reasons, though they're generally less likely: https://dev.mysql.com/doc/refman/5.0/en/gone-away.html I do see that the error comes up quickly.

Please submit a ticket with FTP details and we will attempt to look into it.

Uh, you want me to submit a ticket giving out my FTP details? I don't know about that. Isn't there a way one of your team member can teamviewer my PC and help like that?

 

[Martok]

If you have trust issues, either create another FTP user for the XF team to use to look at this problem and delete it afterwards, or change your password for your current FTP user after they have looked at the problem.

 

[CypriotMerks]

Could I give you access to our FTP and fix it for us? (Xenforo staff only).

 

[Divvens]

Could I give you access to our FTP and fix it for us? (Xenforo staff only).

Open a ticket via customer support with such details as Mike already pointed out in this post.

 

[CypriotMerks]

Submitted a ticket, thanks.

 

[CypriotMerks]

Still an issue.

 

[Paul B]

As I stated in your ticket, all of the issues appear to be server related.

You should consider switching hosts if you are still having problems.

 

[CypriotMerks]

As I stated in your ticket, all of the issues appear to be server related.

You should consider switching hosts if you are still having problems.

This can be closed now, I have fixed it myself.

Thank you for all the help and everyone else.