As designed "Read" reports still marked new

[beerForo]

Affected version

2.2.4

I have some reports open, but they are read. They will stay read for awhile but then all of a sudden are marked unread. I click it to mark read again and the same happens later on. This is not from replies it is a marking issue with no activity. It happens cross-device but also on the same computer if you wait awhile or use a new tab, but it's not always instant.

 

[Chris D]

It’s because we store the date you last read any reports in your user session. This data isn’t stored permanently and after some time, using a different browser session or a different device entirely will refresh that data.

We also lose that read date to detect when you have new reports.

Ultimately it’s all a side effect of how we store the data but not a bug.

 

[beerForo]

I hope it can be stored differently in the future. It's inefficient and confusing to staff and those clicks are are a waste of time. The only "fix" is closing the reports before we have resolved them.