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Purchase Xenforo

Discussion in 'XenForo Pre-Sales Questions' started by tommydamic68, Oct 3, 2015.

  1. tommydamic68

    tommydamic68 Well-Known Member

    Hello,

    I just updated my Xenforo license, however, I don't see the media gallery, isn't that part of the 140.00?

    Thanks,

    Tom

    Screen Shot 2015-10-03 at 8.50.57 AM.png
     
  2. Martok

    Martok Well-Known Member

    Media Gallery is a separate purchase.

    It looks like you have bought a second license at $140 rather than renewed your license (which is in purchase extras / extensions).

    If you didn’t intend to buy a second license, you should put in a customer support ticket to resolve this.
     
  3. tommydamic68

    tommydamic68 Well-Known Member

    Darn it! Its a bit confusing, so I should have only paid 40.00 @Martok ?

    Thanks,
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    Probably $55 - Licenses with XFMG cost an additional $15 to renew.

    Start a ticket from your customer area and @Ashley will refund the additional license.

    Just to be clear: You need to click "Purchase extras/extensions" link below the license to extend it.
     
  5. tommydamic68

    tommydamic68 Well-Known Member

    I created a ticket, not sure how to get the media gallery extension now, hopefully it can be sorted out.
     
  6. Chris D

    Chris D XenForo Developer Staff Member

    The erroneous purchase will be refunded. You will need to purchase the extension properly:

    Again, just for clarity, in the screenshot above you need to click the link below the top license in your screenshot.
     
  7. tommydamic68

    tommydamic68 Well-Known Member

    I understand, but I don't want to spend another 55.00 on top of 140.00, or should I purchase the 55.00 extension now which includes the gallery and will be refunded 85.00?

    Screen Shot 2015-10-03 at 9.19.50 AM.png
     
  8. tommydamic68

    tommydamic68 Well-Known Member

    Well I bought the extension for 55.00, so hopefully I will get a refund of the 140.00.
     
  9. Chris D

    Chris D XenForo Developer Staff Member

    You've made an erroneous purchase of $140. This will be refunded, regardless.

    The correct extension cost is $55.

    You could either purchase that now, or wait until the $140 is refunded. Up to you.
     
  10. Chris D

    Chris D XenForo Developer Staff Member

    You will, as soon as Ashley can do it, you will get it.
     
  11. tommydamic68

    tommydamic68 Well-Known Member

    No problem.

    Thanks,
     

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