XF 1.4 Promotions to group doesn't work

[Betclever]

Hello,

I just have created a new promotion group system and apply it on a user group but it doesn't work.

In fact, I'm using donation manager and I want to move the donators to the donator group but just show the new banner and keep the status member too.

Everything is checked under the CP but when an user gives something, I need to create a don manually, it's maybe the issue?

How can I resolve it please?

Thanks for your help.

 

[Jeremy]

If you are using an add-on to handle the promotions, you should contact the add-on's author. Other than that, has the cron run? are you checking against recently active users?

 

[The Sandman]

Hello,

I just have created a new promotion group system and apply it on a user group but it doesn't work.

In fact, I'm using donation manager and I want to move the donators to the donator group but just show the new banner and keep the status member too.

Everything is checked under the CP but when an user gives something, I need to create a don manually, it's maybe the issue?

How can I resolve it please?

Thanks for your help.

Have you set up the IPN on your PayPal account?

 

[Betclever]

Have you set up the IPN on your PayPal account?

No, how can I do it cause I receive each day a mail from them about this?

Thanks,

 

[Betclever]

If you are using an add-on to handle the promotions, you should contact the add-on's author. Other than that, has the cron run? are you checking against recently active users?

Yep but no change after running cron tasks...

 

[The Sandman]

No, how can I do it cause I receive each day a mail from them about this?

Thanks,

Did you convert from vB and keep your existing promotions?

 

[Betclever]

Did you convert from vB and keep your existing promotions?

No

Do you want to see what I receive by email from Paypal?

 

[The Sandman]

Sure.

 

[Betclever]

No

Do you want to see what I receive by email from Paypal?

Please, is it in French but let me know if it's a problem and I will translate.

 

[Jeremy]

You are attempting to use the donation manager to handle a promotion. You will need to contact the add-on author for support.

 

[The Sandman]

Looks like your PP IPN is set up incorrectly - see this page: https://xenforo.com/help/user-upgrades/

 

[Betclever]

Looks like your PP IPN is set up incorrectly - see this page: https://xenforo.com/help/user-upgrades/

Is this correctly configured?

(under user upgrade is my paypal email address already there).

 

[Jeremy]

Again, you are using 3rd party add-on to handle the user upgrades you are having issues with as indicated by your callback URL. You will need to contact the add-ons author for support in the appropriate discussion thread.