XF 2.1 Payment log showing unknown profile unknown user

[Mr Lucky]

Even though the Log shows the user and the upgrade name, I am getting this in the log.

Is this anything to worry about?

    Payment: Payment received, upgraded/extended.

User
    Unknown user

Date
    Sep 1, 2020

Purchase request key
    67,4,token,67,1446297968,36e3...

Transaction ID
    3UU55169Y66281945

Subscriber ID
    I-9UNJNU17DBC7

Payment profile
    Unknown profile
    
    
Log details

array(29) {
  ["transaction_subject"] => string(47) "Account Upgrade: Monthly Recurring �2 (Pauline)"
  ["payment_date"] => string(25) "07:16:14 Sep 01, 2020 PDT"
  ["txn_type"] => string(14) "subscr_payment"
  ["subscr_id"] => string(14) "I-9UNJNU17DBC7"
  ["last_name"] => string(6) "Barlow"
  ["residence_country"] => string(2) "GB"
  ["item_name"] => string(47) "Account Upgrade: Monthly Recurring �2 (Pauline)"
  ["payment_gross"] => string(0) ""
  ["mc_currency"] => string(3) "GBP"
  ["business"] => string(20) "redcated@....com"
  ["payment_type"] => string(7) "instant"
  ["protection_eligibility"] => string(8) "Eligible"
  ["verify_sign"] => string(56) "A5B8lQo69xupUfYU5eqI7o8ZQh2tALcRxAgZtSkhTvGnX-ZKi6yErSNv"
  ["payer_status"] => string(8) "verified"
  ["payer_email"] => string(29) "redacted@yahoo.co.uk"
  ["txn_id"] => string(17) "3UU55169Y66281945"
  ["receiver_email"] => string(20) "redacted@....com"
  ["first_name"] => string(7) "Pauline"
  ["payer_id"] => string(13) "SRW5X2RDG9DHC"
  ["receiver_id"] => string(13) "SCGW6KQSVXDUU"
  ["payment_status"] => string(9) "Completed"
  ["payment_fee"] => string(0) ""
  ["mc_fee"] => string(4) "0.36"
  ["mc_gross"] => string(4) "2.00"
  ["old_subscr_id"] => string(19) "S-68T67371RA523780Y"
  ["custom"] => string(65) "67,4,token,67,1446297968,36e3635233f5dfcae190236d8917a64c956571c0"
  ["charset"] => string(12) "windows-1252"
  ["notify_version"] => string(3) "3.9"
  ["ipn_track_id"] => string(13) "45b32ea6a341f"
}

 

[Mike]

It's fine in this case. That's a legacy 1.x style recurring payment, so it doesn't have all of the details of a 2.x-based payment.

 

[Mr Lucky]

Just also noticed this one, same thing?

    Information: No purchase request key. Unrelated payment, no action to take.

User
    Unknown user

Date
    Monday at 2:48 PM

Purchase request key
    N/A

Transaction ID
    8L683444SU7056921

Subscriber ID
    N/A

Payment profile
    Unknown profile

 

[Mike]

That's an informational log. It doesn't have a purchase request key so it doesn't appear to be a XenForo-related payment (but we still got the callback so we've logged it).

 

[Mr Lucky]

It doesn't have a purchase request key so it doesn't appear to be a XenForo-related payment

It is also for a recurring user upgrade that was paid successfully

 

[Mike]

This would be a separate callback from the actual payment we processed. It might be related to the same payment, though the callback is presumably for a different reason. PayPal hasn't passed any XF-related key along with it so we note that and don't do any more processing.

 

[Mr Lucky]

PayPal hasn't passed any XF-related key along with it so we note that and don't do any more processing.

Ah so to get me logs easier to follow, should I ask Paypal to do something (Most recurring upgrades come through fine in the loogs)

Thanks

 

[Mike]

No, there's nothing to change and there isn't really anything unexpected here. These logs are primarily designed to aid debugging of payment issues, rather than as a transaction history. We generally defer to the payment provider's interface for that.