XF 2.1 Payment log showing unknown profile unknown user

Mr Lucky

Well-known member
Even though the Log shows the user and the upgrade name, I am getting this in the log.

Is this anything to worry about?

Code:
    Payment: Payment received, upgraded/extended.

User
    Unknown user

Date
    Sep 1, 2020

Purchase request key
    67,4,token,67,1446297968,36e3...

Transaction ID
    3UU55169Y66281945

Subscriber ID
    I-9UNJNU17DBC7

Payment profile
    Unknown profile
    
    
Log details

array(29) {
  ["transaction_subject"] => string(47) "Account Upgrade: Monthly Recurring �2 (Pauline)"
  ["payment_date"] => string(25) "07:16:14 Sep 01, 2020 PDT"
  ["txn_type"] => string(14) "subscr_payment"
  ["subscr_id"] => string(14) "I-9UNJNU17DBC7"
  ["last_name"] => string(6) "Barlow"
  ["residence_country"] => string(2) "GB"
  ["item_name"] => string(47) "Account Upgrade: Monthly Recurring �2 (Pauline)"
  ["payment_gross"] => string(0) ""
  ["mc_currency"] => string(3) "GBP"
  ["business"] => string(20) "redcated@....com"
  ["payment_type"] => string(7) "instant"
  ["protection_eligibility"] => string(8) "Eligible"
  ["verify_sign"] => string(56) "A5B8lQo69xupUfYU5eqI7o8ZQh2tALcRxAgZtSkhTvGnX-ZKi6yErSNv"
  ["payer_status"] => string(8) "verified"
  ["payer_email"] => string(29) "redacted@yahoo.co.uk"
  ["txn_id"] => string(17) "3UU55169Y66281945"
  ["receiver_email"] => string(20) "redacted@....com"
  ["first_name"] => string(7) "Pauline"
  ["payer_id"] => string(13) "SRW5X2RDG9DHC"
  ["receiver_id"] => string(13) "SCGW6KQSVXDUU"
  ["payment_status"] => string(9) "Completed"
  ["payment_fee"] => string(0) ""
  ["mc_fee"] => string(4) "0.36"
  ["mc_gross"] => string(4) "2.00"
  ["old_subscr_id"] => string(19) "S-68T67371RA523780Y"
  ["custom"] => string(65) "67,4,token,67,1446297968,36e3635233f5dfcae190236d8917a64c956571c0"
  ["charset"] => string(12) "windows-1252"
  ["notify_version"] => string(3) "3.9"
  ["ipn_track_id"] => string(13) "45b32ea6a341f"
}
 
Solution
No, there's nothing to change and there isn't really anything unexpected here. These logs are primarily designed to aid debugging of payment issues, rather than as a transaction history. We generally defer to the payment provider's interface for that.

Mike

XenForo developer
Staff member
It's fine in this case. That's a legacy 1.x style recurring payment, so it doesn't have all of the details of a 2.x-based payment.
 

Mr Lucky

Well-known member
Just also noticed this one, same thing?

Code:
    Information: No purchase request key. Unrelated payment, no action to take.

User
    Unknown user

Date
    Monday at 2:48 PM

Purchase request key
    N/A

Transaction ID
    8L683444SU7056921

Subscriber ID
    N/A

Payment profile
    Unknown profile
 

Mike

XenForo developer
Staff member
That's an informational log. It doesn't have a purchase request key so it doesn't appear to be a XenForo-related payment (but we still got the callback so we've logged it).
 

Mike

XenForo developer
Staff member
This would be a separate callback from the actual payment we processed. It might be related to the same payment, though the callback is presumably for a different reason. PayPal hasn't passed any XF-related key along with it so we note that and don't do any more processing.
 

Mike

XenForo developer
Staff member
No, there's nothing to change and there isn't really anything unexpected here. These logs are primarily designed to aid debugging of payment issues, rather than as a transaction history. We generally defer to the payment provider's interface for that.
 
Solution
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