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Outlook/hotmail/live just deletes my website's email

Discussion in 'Server Configuration and Hosting' started by borgqueenx, Sep 12, 2016.

  1. borgqueenx

    borgqueenx Member

    At other providers its spam (because there was a spambot investation in my server 2 years ago) and while i tried contacting microsoft about it, they tell me every time again that they have applied some kind of thing that goes easier on emails from my domain. But it just stops working after a week every freaking time again.
    This is extremely annoying. Spam folder OK i have learned to accept it. But come on just delete emails? I would never use microsoft as my email provider.

    Any fix for this?
  2. Tracy Perry

    Tracy Perry Well-Known Member

    Have you confirmed that you have a valid/working DKIM setup, that SPF is configured and that you are not currently on any major blacklists (if you are sending the mail yourself)... or if you are using an outside service, have you confirmed that THEY aren't on any?
  3. borgqueenx

    borgqueenx Member

    I'm not on any blacklists according to mxtoolbox.com
    DKIM seems to be working and SPF is set up as well.
  4. Tracy Perry

    Tracy Perry Well-Known Member

    Then you just have to wait until you build up reputation with HotMail/Outlook/Live (if that's the only one you are having trouble with). You can submit your site to them, but it still will not prevent it from going into spam frequently (a lot of times due to the way the email is formatted). If you are finding it keeps "disappearing" then some of your users may be marking them as spam, which will cause their filter to do that.
    eva2000 likes this.
  5. Solidus

    Solidus Well-Known Member

    Sita, Dibya Prakash and Sachin Tiwari like this.
  6. Tracy Perry

    Tracy Perry Well-Known Member

    Even with a service like that, if users are marking his domain emails as spam they won't go through.
  7. Pierce

    Pierce Active Member

    I'm in the same boat. Everything is correctly set up and outlook says they will accept my email when I send the test email.

    But rejected and reason is bulk / unsolicited email.

    As such I'm forced to use mailchimps transaction email. Who can successfully deliver the same email with the same content from the same email address...
  8. eva2000

    eva2000 Well-Known Member

    these days for Microsoft, DKIM and SPF is not enough, you also need DMARC setup https://community.centminmod.com/th...ver-email-doesnt-end-up-in-spam-inboxes.6999/



    Last edited: Sep 13, 2016
    Snog and Katelyn like this.
  9. eva2000

    eva2000 Well-Known Member

    My forum's most recent DMARC report as i use Amazon SES for forum and postfix relay so have SES DKIM and SPF records setup + DMARC DNS setup

  10. Pierce

    Pierce Active Member

    SPF is like an acl rule allow email from sources
    Dkim is a signature
    Dmarc is a reporting tool

    SPF should have one option if it didn't come from my auth IP list dump it.

    But noooooo they had to have another standard
  11. borgqueenx

    borgqueenx Member

    its just annoying that the emails that are being send are rejected/deleted.
    At least put it in the spam folder but no, microsoft is like "lets delete this" even though its an issue of at least a year ago and me sending them 3 emails to fix the problem.

    I'l look into DMARC.... Thanks.
  12. Freddie Agricola

    Freddie Agricola Active Member

  13. borgqueenx

    borgqueenx Member

  14. Tracy Perry

    Tracy Perry Well-Known Member

    Yep, and you don't have SPF, DKIM or RDNS implemented either. And you're surprised that your mail doesn't go through?

    Screen Shot 2016-09-13 at 11.50.19 AM.jpg

    You need to talk to whomever is handling your mail server.. they got work they need to do.
    Last edited: Sep 13, 2016
    Digital Doctor likes this.
  15. borgqueenx

    borgqueenx Member

    I have installed dkim wich is running, and spf record is also set up....
    I have my own vps.
  16. Tracy Perry

    Tracy Perry Well-Known Member

    Well, if that test is any indicator - you have done it incorrectly. As the checker is showing that you have NOT configured them.
    Screen Shot 2016-09-13 at 12.42.55 PM.jpg
    You also need to check your MX recored - as it's apparently assigned to an outside mail server instead of your VPS (unless you are relaying from your VPS to an outside service).

    There is more to setting up DKIM than just installing the service on the VPS
    https://servinglinux.com/articles/entry/3-opendkim-on-debian/ is what I used when I ran Debian. I haven't created my CentOS guide for it yet, but it is very similar.
  17. AndyB

    AndyB Well-Known Member

    Did you use this link to contact Microsoft? Here's the link titled "Outlook.com Deliverability Support":

    Last edited: Sep 13, 2016
  18. Tracy Perry

    Tracy Perry Well-Known Member

    Until he corrects the other errors he will continue to have problems.
  19. borgqueenx

    borgqueenx Member

    yes, im using zoho to receive email so it doesnt take up space on my own VPS where space is costly.
    can i add mx record to my own domain while continuing to receive mail in zoho?
  20. borgqueenx

    borgqueenx Member

    apparantly it also throws away some points due to "RAZOR2_CHECK" wich is a service that checks for a email's contents, if i understand correctly.
    For some reason xenforo's email confirmation emails are marked as bad.

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