Hello there I recently completed a migration of a forum from vb3.7 to xen, after having had a license for xen for absolutely ages but not getting round to doing the work. All has gone well, and people seem to like it, but one user has contacted me to say they can't log in. Investigation shows that this particular user wasn't imported when I ran the process. I cannot work out why. I have installed the Waindingo import tools addon to let me have another go at the user import without starting from scratch but it still won't import this one user. I'm at a loss as to why and can't see anything in the logs. Could anyone please suggest any troubleshooting I can do or logs that I haven't found (I've seen the server logs and the logs within xenforo admin). I've enclosed a mysqldump of the user record from VB with personal details removed... any clues where I can look? Any help would be gratefully received. Regards Paul.