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one of my users never receives confirmation email

Discussion in 'XenForo Questions and Support' started by jacko, Nov 9, 2010.

  1. jacko

    jacko Well-Known Member

    One of my users is trying to change email address but whatever email address he uses - there is no confirmation email... I even signed in using his login credentials, I tried to use several of my email addresses and nothing... I have some other test accounts and everything is fine - confirmation email arrives at every change.
  2. jacko

    jacko Well-Known Member

    I can send email to this user from admin control panel - it is just confirmation email that never arrives...
  3. Dean

    Dean Well-Known Member

    I am extremely interested in what is happening. On our (currently still vb3) forum we have had random issues for years.

    You have a situation that is not only repeatable, but the member shared the login credentials with you.
  4. jacko

    jacko Well-Known Member

    the user does not receive notification emails either (eg. new private message notification)
  5. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    It sounds like outgoing emails are working fine. More than likely this is a problem with a spam filter on the receiving end. Unfortunately this is very common. If you want to confirm delivery then you can examine the mail logs on your server. Otherwise you usually just have to tell the user to use a different email address.
  6. jacko

    jacko Well-Known Member

    You didn't read my posts carefully enough. I eliminated possibility with spam filters.


    From admin control panel I changed the user state to "valid" and from now on the user started receiving confirmation emails when changing addresses. Of course the user state went back to "Awaiting confirmation (from edit)" but now it works as expected.

    Users database was imported from vBulletin so now I am going to check if the problem will be the same for other users.
  7. Dean

    Dean Well-Known Member

    What was the user state before changing it to valid?
  8. jacko

    jacko Well-Known Member

    Awaiting Confirmation (from edit)
  9. jacko

    jacko Well-Known Member

    I asked some other users to change their email addresses and everything is working fine. At this point it is impossible for me to repeat this error.
  10. Dean

    Dean Well-Known Member

    Thank you very much for you articulate input. I will keep an eye on this issue, your input may have helped others.
  11. jacko

    jacko Well-Known Member

    There was another user with the same problem. I clicked "save" in his profile in Admin CP and the problem was solved.
  12. jacko

    jacko Well-Known Member

    3rd user had the same problem!

    I need a fix. Basically I need a script that will re-save all user profiles. I can't re-save manually almost 3000 profiles.
  13. Brogan

    Brogan XenForo Moderator Staff Member

    Do you just want to set all users to valid?
    You can do that with this query: UPDATE xf_user SET user_state = 'valid';

    That will set all users though.
    Ensure you take a backup of your database first.
  14. jacko

    jacko Well-Known Member

    repeatable solution to this problem is this:
    I don't need to change anything. Just clicking "save" unlocks activation emails.

    Let me remind that it is related only to users imported from VBulletin.
    Dean likes this.

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