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XF 1.2 No more email notification....

Discussion in 'Troubleshooting and Problems' started by sylvain, Nov 9, 2013.

  1. sylvain

    sylvain Active Member

    Since this morning, members no more receive email notifications when someone replies to a thread.

    Any idea?

  2. MattW

    MattW Well-Known Member

    Can you check the e-mail logs on the server to see if they are being sent out?
  3. peterlustich

    peterlustich New Member

    where i can i find the server logs ? is there a function in the admin panel ?
  4. MattW

    MattW Well-Known Member

    You will only have access to them if you are a on a VPS or dedicated server. If you are on shared hosting, you will need to ask your host to check for you.
  5. peterlustich

    peterlustich New Member

    yeah i'm on a vps with plesk :) thanks :) Matt
    MattW likes this.
  6. MattW

    MattW Well-Known Member

    you should be able to check in /var/log/ then
    peterlustich likes this.
  7. sylvain

    sylvain Active Member

    No, I don't have access to the mail log.

    However, the "email user" function in the admin control panel works fine. This is like if I was not watching any threads.
  8. Jeremy

    Jeremy Well-Known Member

    Do you receive any errors in the ACP server log?
  9. sylvain

    sylvain Active Member

    No error in the server log.

    I upgraded to 1.2.3 thinking it could solve the problem but I still have the same issue.

    Conversations notifications work fine
  10. sylvain

    sylvain Active Member

    The Alert and Inbox alerts work fine too.....
  11. sylvain

    sylvain Active Member

    I did more tests

    All email functions in the forum work except for the watched threads and posts. I tried to unwatch and watch and it didn't solve the problem.

    Anyone knows how the email notifications are sent?
  12. Mike

    Mike XenForo Developer Staff Member

    Watched threads and conversations send their emails using an identical system, so it shouldn't be the mail sending. Are you sure you're watching the thread with email selected? If so, you would get an email whenever you get an alert for the thread.

    If that's not happening, I would disable all add-ons to confirm the issue. This isn't something that I recall being reported elsewhere.
  13. sylvain

    sylvain Active Member

    Yes, I'm 200% sure I'm watching the thread.

    I have disabled all add-ons but still have the same problem.

    Can this be something related to php.ini? Lack of memory?
  14. MattW

    MattW Well-Known Member

    If php was running out of memory, there would be some error logs indicating this.
  15. sylvain

    sylvain Active Member

    No server error.... :(

    No PHP error (validated with my hosting company)

    I have no idea... :(
  16. Mike

    Mike XenForo Developer Staff Member

    If you can submit a ticket with FTP details, I can try to look into this.
  17. sylvain

    sylvain Active Member

    Thanks for you support!

    I just received an email from my hosting company. They are investigating on the issue. They have found why emails are not sent.

    Their outgoing spam filter blocks emails sent by the forum. All emails are tagged as "Bulk"

    Now I'll try to configure my email options in XenForo differently. Do you have suggestions? Here's how it is currently configured.

  18. Mike

    Mike XenForo Developer Staff Member

    Well you can send via SMTP if that's not blocked, but if your mail server is blocking the outgoing emails, that's what needs to be resolved.
  19. sylvain

    sylvain Active Member

    Thanks Mike for your support, this is greatly appreciated.

    I'm working on fixing the issue with my hosting company. Maybe I'll use Mandrill if they can't fix the issue.

    Once again, thanks for your help!
  20. Paul McM

    Paul McM Member

    We are having a similar Issue. Our Forum was launched the first of the year. The email notification system has been working fine for the past 7 weeks. However, starting 4 days ago multiple members starting complaining that they are no longer receiving messages. We are running Xenforo 1.5.2.

    I have "logged in as user" with the complaining members' accounts and their preferences ARE set to receive email notifications.

    If anyone has advice on what we can look for... please let me know.

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